Windows 10: Windows 10 freezes on Login screen and won't be able to use keyboard or mouse after trying...

Discus and support Windows 10 freezes on Login screen and won't be able to use keyboard or mouse after trying... in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi tried installing updates on my windows 10 then later it reported keyboard failure Imy keyboard and mouse won't work but they work on other PC and on... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Nomfundo Madonsela, Oct 25, 2021.

  1. Windows 10 freezes on Login screen and won't be able to use keyboard or mouse after trying...


    Hi tried installing updates on my windows 10 then later it reported keyboard failure Imy keyboard and mouse won't work but they work on other PC and on F2 setup and my screen is stuck on login screen can't use keyboard or mouse what should I do?

    :)
     
    Nomfundo Madonsela, Oct 25, 2021
    #1
  2. XDCash Win User

    Windows 10 Login Screen - Not recognizes any keyboard and mouse

    Windows 10 Login Screen not recognizes to ANY keyboard and mouse (both wired and wireless) but when power up to start up and the keyboard is working fine before login screen.

    BUT - I am able to enter BIOS (keyboard working fine) and Acer Recovery Program (pressed by ALT + F10) and both keyboard and mouse working fine.

    ONLY Login Screen not working where I have to type in password to unlock screen, however the keyboard’s number lock light went off when got on that screen, before that - it was light on while I am on BIOS and Recovery Program.

    This not even make sense.

    However, I tried those list.

    • System restore (failed third times).
    • Refresh PC (failed).
    • Startup Repair (failed).
    • Tried go on safe mode but keyboard and mouse not recognizing.
    • I tried unplug both usb and restart without it until login screen open and reconnect both keyboard and mouse, still not recognizing.

    I tried everything, seem nothing work at the login screen.

    Any advice?
     
    XDCash, Oct 25, 2021
    #2
  3. Can't login to my windows 10 PC

    Hi,

    Thank you for your interest in Windows 10.


    • Are you trying to login to Microsoft account or local account?

    • If its Microsoft account are you able to login using the web interface?
    I suggest you to use the on-screen keyboard and try to login. Follow the steps below:

    Click on the Ease of Access icon at the right bottom of the screen and select On-screen keyboard and check if issue persists.

    Please get back to us with the results of the above instructions.
     
    Giridhar J, Oct 25, 2021
    #3
  4. Windows 10 freezes on Login screen and won't be able to use keyboard or mouse after trying...

    Keyboard, mouse and ease of use options not working on login screen

    In my last two attempts to log in to the my computer I experienced that my keyboard, mouse and ease of use options stopped working. But the thing is that:-

    1. Keyboard and mouse are actually working but not when I'm trying to enter my password.
    2. Clicking on ease of use options don't work at all.
    3. Whereas keyboard and mouse works completely fine in BIOS.
    4. And all wires are perfectly plugged in.
    I have experienced this problem twice in a row and that's how I was able to login to my computer.

    1. I left my login screen and it got back to the image screen. I press enter button and I was able to type password.
    2. Next time, I had to press forgot password button. It kept doing something for a while and then it showed message that I need Internet to proceed. I clicked OK. I was back at login screen and able to type password.
    I think that it's software issue. I keep my Windows updated and there is no update at all. My current Windows built is:

    Windows 10 Pro

    Version: 1803

    OS Build: 17134.407

    There is no update. I just checked it.
     
    faisal6309, Oct 25, 2021
    #4
Thema:

Windows 10 freezes on Login screen and won't be able to use keyboard or mouse after trying...

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