Windows 10: Windows 10 freezes

Hi Everyone,
A few weeks ago I recently installed Windows 10 onto my wifes Laptop. But last night during bootup of her Laptop it froze at the password screen. Clicking on the password box with the cursor had no affect, the password could not be typed in. The box did not even show the blinking verticle line that indicates you can now type in the password. I shut down and tried to reboot but the same thing happened. During a 3rd reboot, after the Windows start logo appeared on the screen, the whole screen just went dark. I also had a dark screen problem prior to activation after installing Windows 10, but once activated, I thought the problem was solved, but now it seems to have reappeared.
Any ideas.

:)

 

Windows 10 Unexpected shutdown on start up

OK, so i figured it out myself

Found the logfile in "C:\Windows\Minidump".

You need the Windows Development Kit to open it and a bit of googling to understand it.

Found out that a Daemon driver caused an error. Removed Daemon but this didn't solve it. (ps: Daemon itself worked normally).

I let hibernate my computer again and found another error with sptd2.sys: SCSI Pass Through Direct layer

More google and ended up on the duplexsecure site. Downloaded the W10 version and voila: problem fixed.

For the Windows support team: It would be really helpfull if you could pass problems to a more skilled helpdesk who can do more than proposing the standard solutions in case those won't work.

Cheers

 

Windows 10 Unexpected shutdown on start up

OK, so I also found out that this occurs when sleepmode (for me after 3 hours) changes into hibernate mode.

Seems like the going into hibernate and/or starting up from HIbernate results in a shutdown. In safeboot it works perfectly.

Anyone any idea how I can figure out where it goes wrong. Is there a way to log this (I couldn't find it in bootlog)

 

You need to narrow it down to a hardware problem or a software problem. Get hold of a live Linux disk and see if that will boot up and run. If so, then it's likely a corrupt Windows file. A re-install or Windows repair may be required. If you get similar issues with the live disk, it's likely a hardware issue. Always good to have a Linux live disk (or bootable USB key version) lying around for test purposes.

 

Hi IndieP,

As @Kanata says, you need to rule out hardware problems.
Usually the cause is a failing hard drive when it is hardware.
Please make sure you have nothing else but a mouse (if you use a wireless/wired mouse) connected.






Diagnostics Test

HDD TEST


Run SeaTools to check the integrity of your HDD. http://www.sevenforums.com/tutorials...s-how-use.html



Note Do not run SeaTools on an SSD as the results will be invalid.



Run chkdsk http://www.sevenforums.com/tutorials...isk-check.html

 

Hi Guys,
I'm not sure what happened but I went into F2 (Setup) while booting to look at a few things and when I selected "Exit" and pressed "Enter" I was immediately taken to a point just prior to the password screen. A few seconds later the password screen came up, I entered the password with no problem. and the computer finished booting up. The rest of the evening my wife used the computer without any problems.
Weird?

But thanks for your help.