Windows 10: Windows 10 froze while video streaming

Hello,I have been using Surface Pro 7, Windows 10 version 10.0.19045, Windows Home version 22H2 for serveral years, recently it freezes regularly particularly when I video-stream or take online video courses. This happens no matter I was using Microsoft Edge or Google Chrome, I have to do a hard restart because the task manager is not responding. As shown in the images, there are "bubbles" appear on the top edge of screen and scroll pad is unresponsive but the touch screen function works fine. I have tried reset and update windows and install update drivers but this still happens. CPU usage

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Video streaming

Hi Ray,

The outdated or corrupted driver could cause this issue with your computer. We would like to know more about the issue by answering the following questions below:

• Have you tried
  updating your drivers?
• Have you tried another video streaming link?
• How many applications running on your computer while playing video or watching live streaming?

We also suggest that you follow the steps provided on this link:
https://support.microsoft.com/en-us/help/4002019/windows-10-improve-pc-performance.

We look forward to your response to our queries.

 

Video Streaming Problems On Windows 10

This solution did not help me. Any other suggestions?

 

Video streaming failed with unsupported video type error

Hi,
I was able to resolve the issue by disabling all hardware enhancements for Conexant Smartaudio HD. Here are the steps I took to resolve it, in case someone else runs into the same frustrating problem as I did: Right click on the speaker icon on the lower right hand corner -> Playback Devices -> Disable all hardware enhancements -> OK -> Reboot. That's it!