Windows 10: Windows 10 has stopped seeing HP OfficeJet 6500 printer

Running Windows 10 on an HP Envy 700 Tower pc. My HP officejet 6500 is hooked up directly via usb cable. Ever since the Windows 10 update in February 2019, Windows 10 keeps showing my printer has offline. I have to reinstall the entire HP software (OJ_AIO_6500_E709_Full_Win_WW_140_408-5) to get the printer working.

Today, Windows doesn't see the printer again. I deleted my printer from Windows, deleted all HP software, rebooted pc, power cycled printer, and then reinstalled the OJ_AIO_6500_E709_Full_Win_WW_140_408-5 software. Windows 10 still won't see the printer.


It's the not the USB cable, it's not the USB port, it's not the printer. It's something in Windows 10 that got updated. Please tell me how to resolve this.


Thank you.

:)

 

HP Officejet 6500 E709A Stops Working after Update

I had already gotten the printer working prior to the post. Note that under Windows 10, I cannot find a Drivers Tab. However when I right click on the printer, I can select a driver update (Update Driver Software --> browse my computer --> let me pick from
a list of device drivers). I found 3 drivers for the HP Officejet 6500 E709A printer. I tried installing each one until I found one that worked for my network printer -- "HP Officejet 6500 E709A Class Driver."

This worked for the network printer,

However, ever since the 2 printer update that Windows Update forced on my computer, the HP Software suite for that printer (including faxing from my computer) stopped working.

Please get Microsoft to stop its forced distribution via Windows Update for Windows 10 of these 2 updates:

• HP - Printers - HP Of0ficejet 6500 E709a Series.

• HP driver update for HP Officejet 6500 E709a Series

By the way, I tried downloading from HP and installing the latest version of the HP print software for this printer, The installation program crashes and is apparently really for Windows 8. I will take that up with HP support.

But let me emphasize that this all worked before the 2 Windows Updates. I have verified that backing them out via Windows Restore recovers full function until the updates are pushed again by Windows Update,

 

Windows 10 Driver for HP Officejet 6500 Wireless All-in-One Printer

There are Windows 10 drivers for both versions of the OfficeJet 6500.

Be sure to set these to 32 bit if needed.

HP Officejet 6500 All-in-One Printer series - E709

https://support.hp.com/us-en/drivers/selfservic...

HP Officejet 6500A e-All-in-One Printer series - E710

https://support.hp.com/us-en/drivers/selfservic...

Please let us know the results and if you need further assistance.

 

HP Solution Center will not open in windows 10 for HP Officejet 6500

The HP Solution Center just stopped opening for my HP Officejet 6500 printer. Reloaded the new software from HP and

same problem. Troubleshooter says Incompatible Program which is (Hpqdirec) .