Windows 10: Windows 10 Hello camera login failed after latest updates

Discus and support Windows 10 Hello camera login failed after latest updates in Windows 10 Drivers and Hardware to solve the problem; I had to update my Windows following the crashes on my Paintshop Pro x8 and when I tried to login using my IR camera on HP Envy, it said camera not... Discussion in 'Windows 10 Drivers and Hardware' started by VarshaSM, Aug 8, 2017.

  1. VarshaSM Win User

    Windows 10 Hello camera login failed after latest updates


    I had to update my Windows following the crashes on my Paintshop Pro x8 and when I tried to login using my IR camera on HP Envy, it said camera not available. Drivers are all to date but it has lost the use of my camera in general. Anyone else had this issue and how did you resolve it?

    Thanks in advance.



    :)
     
    VarshaSM, Aug 8, 2017
    #1
  2. DAG (DG) Win User

    Windows Hello Holding Camera Occupied

    I am using a Logitech Brio Camera with Windows 10 Pro. Recently after a Brio firmware update and possibly a Windows 10 update, the Windows Hello feature became available. After the setup which was quite easy the login feature worked flawlessly. Unfortunately,
    I discovered that Windows Hello was not giving up the camera after the login. What this meant was that the camera was not usable for a Skype video call. I received a message that the camera was occupied by another program. After trial and error, I recognized
    that following the login feature the camera light on the Brio remained in the on position. While you could see a preview image in the options menu of Skype, the video function failed to work with a video call and given the aforementioned error message. After
    unplugging the camera and logging in without Hello and then plugging the camera back in, all worked fine with Skype and other apps requiring video. Reintroducing the camera for the Hello function, however, resulted in the same outcome described above. I
    disabled the Hello face recognition feature and now the camera works with all other apps.

    So, has anyone else experienced this? Is there a fix that forces Hello to release the camera function after it has completed the login feature? Would be interested in an answer since the login in feature was very good. However, cannot use if it locks
    up the camera going forward. I guess a workaround is a second camera used for Skype and other apps...not so good. Thanks in advance to anyone who can solve this one.
     
    DAG (DG), Aug 8, 2017
    #2
  3. Face recognition stopped working after update

    It appears that Windows Hello is nowhere to be found after the update. However, if your camera only fails to work whenever you setup Windows Hello, try uninstalling the camera from
    Device Manager instead and reinstall it to update the driver.

    To reinstall, visit HP customer support page and enter the HP model number to download the latest driver.

    If all fails, you may roll back to the previous Windows 10 build for the meantime while we look into the issue.

    Regards.
     
    Jennifer Cha, Aug 8, 2017
    #3
  4. Windows 10 Hello camera login failed after latest updates

    Strangely my camera did come on this morning for some reason on my HP Spectre. It has happened about 4 times over the last three months. I just turned it off again and refired it and it was fine. My guess is that it did not load during the fast start up. I normally Hibernate the machine at night but last night shut it down and since I hadn't had my coffee yet I couldn't remember my pin *Shock
     
    Fisher Mann, Aug 8, 2017
    #4
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Windows 10 Hello camera login failed after latest updates

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