Windows 10: Windows 10 hibernate + unwanted wake up issues [Lenovo Legion 5]

Dear Community Gurus,

Happy New Year, hope everyone is staying healthy. Could you please advise with my hibernation issues on Win 10 Pro? We've been unable to tackle this w/ Lenovo support in the last 2 weeks.


Situation:
- Brand new Lenovo Legion 5.

- I added an extra SSD into it Samsung - nVme M2

- Clean install of Win 10 Pro

- Latest drivers - Win Updates, nVidia drivers, AMD chipset drivers, other drivers by Lenovo etc.


The issue:

- [MINOR] Conservation mode in Lenovo Vantage doesn't work i.e. with A/C plugged, battery keeps on charging over 70%

- Hibernation does not work at all. If I click Start -> Power -> Hibernate, the screen just blinks. All LEDs remain on, fans on, sometimes the PC goes to lock screen. But it does not 'shut down'.

- The PC started waking itself at night for no reason. I checked 'powercfg -devicequery wake_armed' and it is empty. Same for 'powercfg -requests'. Sleep Study report HTML happy to share contains an 'Abnormal Shutdown' event a couple of times a day, especially at night. Looking into Event Viewer, the below events caught my eye:


<log>

[Information] - The system time has changed to {...}. Change Reason: System time synchronized with the hardware clock. Process: '' PID 4. // the 1st event occurring deep in the night as the PC wakes up

[Information] - Firmware S3 times. ResumeCount: 4, FullResume: 535, AverageResume: 526

[Information] - The \Device\NDMP3 service entered the IntelR Wi-Fi 6 AX200 160MHz state. // WLAN-related -> I updated WLAN drivers w/ the latest from Lenovo website, no change

[Information] - 7010 - driver enabled miniport init

[Information] - 7017 - secure boot SB configuration

[Information ] - WLAN Extensibility Module has successfully started. Module Path: C:\WINDOWS\system32\IntelIHVRouter08.dll

[Information] - The system has returned from a low power state.

*** [Error] volmg ~ The system could not sucessfully load the crash dump driver. ***

</log>


Fixes tried:

- Very many... listing them all would take long so I'd rather wait for your suggestions first

- Last hope was installing an Samsung nVme driver which had been suggested in this related thread my issue and HW is a very close match, with the exception I'm not running RAID. I've also tried other fixes mentioned there to no avail.

https://answers.microsoft.com/en-us/windows/forum/all/windows-10-unable-to-hibernate-the-system-could/842309de-a866-4648-8f14-7e5ecf169bb9?page=2


Thank you in advance for having a think.

:)

 

BSOD - SECURE_KERNEL_ERROR on new Lenovo Legion 5

Don't see anything useful in the dump but the system even log shows this:









Looks like you have a hardware problem. Contact Lenovo and have them fix or replace the system. No way a new system should have this kind of problem.

 

Windows 10 randomly waking from hibernation

Hi,

I understand your concern and will assist you to resolve the issue.

I suggest you to follow the steps below and check if it helps.

Step 1: Stop the Network from Waking Your PC

a. Press Windows key + X and select
Device Manager.

b. In Device Manager, under
Network Adapter, Right click and select properties.

c. Go to the Power Management tab. uncheck the box that says: "allow computer to turn off this device to save power".

d. you'll find an “Allow this device to wake the computer” check box, which you should uncheck.

Step2: Run the
Power troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with power. I would suggest you to run this troubleshooter to check if the issue is with your Power.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Power troubleshooter.

And also refer the link below and check if it helps.

Windows 10 wakes randomly from hibernate

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

S4 (hibernation) USB/network wake up

Hi,

I have this annoying problem. When my computer enters the S4 powerstate (hibernation) I can wake it up by just clicking with the mouse. Even when EuP is enabled the mouse can still wake up the computer. After a night of sleep I find the computer powered on. So not only can the mouse wake up the system, it also seems that network traffic can too.

I thought that hibernation was like power off but with the option to save the RAM to disk. At least before I always need to push the power button to boot after hibernation.

Any suggestions?

Asus P7P55D-E
Windows 7