Windows 10: Windows 10 Home does not open Bitlocker-encrypted USB drives

Hello,


my Windows 10 Home system does not recognize Bitlocker-encrypted USB drives anymore, while it still worked perfectly when I tried a few days ago. No problems on a Windows 10 Pro system, so there are ovviously no technical issues with the drives.

The system recognizes that I plug in a device as indicated by the notification sound, and the symbol for removing devices showing up. But the usual message that the drive cannot be opened due to encryption does not show up, and the drive itself is not visible in the Windows Explorer, while it is visible in the device manager.


When I check the status of the BDESVC service, it's turned off. Manually starting the service does not help, as does setting the parameter start type back to "automatic", since the parameter is reset after restarting the system.


Any ideas?

:)

 

BitLocker Encrypted Hard Drive to MAC

Hi,



Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.



I suggest you to perform below mentioned steps to disable BitLocker.

To disable BitLocker I would suggest you try the following steps and see if it helps.

• 
  Press Windows key + X and click on
  Control Panel.
  
• 
  Change View by from Category
  to Large Icons/Small Icons.
  
• 
  Click on BitLocker Drive Encryption and click on
  Turn BitLocker Off.
  
• 
  Follow on screen instructions. Click on Decrypt the Drive
  when the message appears.
  

I would suggest you click on the link below and refer the following article.

Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

(You can refer the steps in the above link as they are applicable for Windows 10 as well)



Check if it helps.



I hope the information helps. Please keep us posted on the issue. We will be happy to assist you accordingly.

Thank you.

 

Bitlocker encrypted corrupt usb drive.

Hi Patriq,

Thank you for posting your question in the Microsoft Community Forums.

Appreciate your efforts to work on this issue.

I can understand the situation must be difficult for you when the Bitlocker encrypted USB drive doesn't work as it should.

Please answer these questions to get more clarity on this issue:

1. Does the USB drive work on a different PC?
   
2. What is the error code or message you get while trying to access the USB drive?
   
3. Do you have the Bitlocker recovery key for the external hard disk?.
   

However, let us follow these methods to ensure that the USB drive gets recognized on the PC. Once this is done then you can use the encryption key to decrypt the drive after which you can access the files on the drive. As there is data on the drive
which is not backed up, suggest you not to format the drive as this action will result in data loss.

Method 1: Plug in the USB drive into another PC to check if the drive gets recognized and if yes, then you can try to access the files in the drive.

Method 2: As you are able to see the drive when you boot under UEFI, suggest you to run check disk to fix any bad sectors on the external hard drive and check if that helps.

Check Disk or Chkdsk.exe is a built-in Windows utility used to check for errors in the disk media and in the file system. The Check Disk utility or ChkDsk.exe checks file system errors, bad sectors, lost clusters, and so on.

Note: While performing check disk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.

1. Open Command Prompt in admin mode. Click Start, type ‘Command Prompt’ and you’ll see “Command Prompt” listed as the main result. Right-click that result and choose “Run as administrator”.
   
2. Once CMD window is open, type ‘chkdsk (Your problem drive letter without parentheses): /x. This forces the volume to dismount. Also invalidates all open file handles.
   

Once this is done, restart the computer and see if that makes any difference.

Let us know how it goes.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Bitlocker Drive Encryption(Not Responding) at 84.5%

Hi,



Thank you for writing to Microsoft Community Forums.

We understand your concern, as you are trying to encrypt the complete hard drive with BitLocker Drive Encryption and now it’s not responding as well.



We would suggest you to refer this
BitLocker: Use BitLocker Drive Encryption Tools to manage BitLocker article and check manage-bde section, if that helps to make the changes.



However, for further queries we would suggest you to post your query in

TechNet forums, where we have experts and support professionals who are well equipped with the knowledge on BitLocker to assist you with the appropriate troubleshooting steps.



Aditya Roy

Microsoft Community – Moderator