Windows 10: Windows 10 - HP Envy - Daily Blue Screen of Deaths

Hi

I have a practically brand new HP Envy 360 which is crashing on a daily basis. I have followed a number of suggestions, these included running Memtest which came back clean. I have also run HP Diagnostics and that also cam back clean.

I also ran the Windows Debugging and that pointed to AuthenticAMD (what is this?)

I think the crashes coincide with a lot of fan activity so i am leaning towards this.

I have attached my logs for you to take a look at it and hopefully direct me which way to go. I am keen to nail the issue as the laptop is only a month old so i need to be thinking of returning it asap.

Thank you in advance

:)

 

Blue screen after upgrading to Windows 10

I am to say the least furious. Blue screen of death on my HP Envy detachable. Not a clue where to start. My work computer is now bricked.

 

Blue Screen of Deaths on a Daily

Did you try the WinDbg Preview from the Windows Store (works best for Windows 10):

https://www.microsoft.com/en-us/store/p/windbg-preview/9pgjgd53tn86

Can you provide some minidump files via a public folder on OneDrive or similar site?

 

I would take the laptop back asap and insist that there is something wrong. The WinDBG result is simply telling you that there is a hardware error, this is a 0x124 stop code and the CPU which reports the error is an AMD device.

It is often quite difficult to pinpoint the component which is giving rise to the problem. It could be motherboard or CPU or memory so you just have to work your way through the tests until you find something. A good confirmation that it is hardware is if the system crashes in safe mode. Safe mode does not start the non-Microsoft drivers so it helps to rule out a driver related BSOD.

In the event log you have a number of hardware related errors like this:




Below are the full range of tests we recommend:




STOP 0x124 Troubleshooting

Read carefully before proceeding.

*Arrow Run Prime95 - Stress Test Your CPU - Windows 10 Forums

*Arrow Run MemTest86+ - Test RAM - Windows 10 Forums

*Arrow Run HDTune to

• check the health,
• scan for errors, no quick scan but full scan
• run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

• the health,
• the error scan,
• the benchmark incl. following
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

FOUR

GPU TEST
*Arrow Run FurMark - GPU Stress Test - Windows 10 Forums



Note Run Furmark for around 30 minutes.


Warning Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

 

Open the HP website > support and drivers > enter the computer's product or serial number > select operating system > view drivers > post a URL or hyperlink into the thread.

 

Hi

Thanks for the reply

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

Regards

 

The HP website (with the computer's serial number)has HP UEFI hardware diagnostics that can be downloaded and installed on the computer.
They are version 6.4.
The most up to date HP UEFI hardware diagnostics is version 6.5 and that can be downloaded directly from the HP website:
HP PC Hardware Diagnostics | HP® Official Site

The testing that was already ordered above is generally more elaborate that what is installed on the computer by the computer manufacturers. However before a return they may want you to run their diagnostics. If you do you can run them in the extensive or loop until failure mode. If it detects any hardware problems, even a battery problem, the test is designed to abort. As such the testing will be incomplete. If the testing is still active the next day when ran overnight that indicates that the test did not find problems. Click the keyboard escape key to abort the testing. The extensive or loop until failure testing does not test everything. There is a separate HP UEFI category for component testing for the comprehensive testing. But this should not be necessary unless you have a problem with a specific component.

Please update your progress with the tests and steps in post #2 by posting images into the thread:
Take Screenshot in Windows 10 General Tips Tutorials


The windows error reporting have documented the WHEA 0 x 124 BSOD since 12/25/2017.





Code: 31/12/2017 12:55 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 124 P2: 0 P3: ffff880893a098f8 P4: 0 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\123117-20171-01.dmp \\?\C:\WINDOWS\TEMP\WER-21781-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF608.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF646.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF6C4.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_4187f5e59369b26be086a137c89c1543663d4ee3_00000000_cab_0358f6d3 Analysis symbol: Rechecking for solution: 0 Report ID: c963e369-f666-40a0-ad9a-1d1d57fb4a21 Report Status: 4 Hashed bucket:15/01/2018 09:42 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 124 P2: 0 P3: ffff9489a24aa8f8 P4: 0 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\011518-16687-01.dmp \\?\C:\WINDOWS\TEMP\WER-27796-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9A1E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9A2E.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9A6E.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_1f3f3f81213f856342f233a0ff14702a189b77b2_00000000_cab_03549a6b Analysis symbol: Rechecking for solution: 0 Report ID: 4fbff1c0-c26d-4477-8452-ce889310ed29 Report Status: 4 Hashed bucket:07/01/2018 18:05 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 124 P2: 0 P3: ffffa48f94e6d8f8 P4: 0 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\010518-19765-01.dmp \\?\C:\WINDOWS\TEMP\WER-21187-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB901.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB913.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB962.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_e17b5aecf37c7657e23cb17e26997e341413095_00000000_cab_0348b95d Analysis symbol: Rechecking for solution: 0 Report ID: 2cc711ab-4ab7-46f5-89e4-8f4fd1461b05 Report Status: 4 Hashed bucket:15/01/2018 12:01 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 124 P2: 0 P3: ffffa789dd8ca8f8 P4: 0 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\011518-17500-01.dmp \\?\C:\WINDOWS\TEMP\WER-19515-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER84EF.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER852D.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER855D.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_6124b9ada2713a3b2575e99f1495e8f3d564b3e_00000000_cab_0354855c Analysis symbol: Rechecking for solution: 0 Report ID: 90108d31-a9f7-41ec-8e42-3745e0c67214 Report Status: 4 Hashed bucket:09/01/2018 19:21 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 124 P2: 0 P3: ffffa78dae8078f8 P4: 0 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\010918-17218-01.dmp \\?\C:\WINDOWS\TEMP\WER-18781-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB834.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB863.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB8B2.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_8caab78ba0fc50f9119455d9e566946338a352bb_00000000_cab_034cb8c0 Analysis symbol: Rechecking for solution: 0 Report ID: 3e21cbce-07d8-496c-a320-1557d131ac6b Report Status: 4 Hashed bucket:29/12/2017 15:52 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 124 P2: 0 P3: ffffac8a72f718f8 P4: 0 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\122917-17531-01.dmp \\?\C:\WINDOWS\TEMP\WER-29359-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC19B.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC1AC.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC1FB.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_aa1e234a37cc6733d69ec4a1fe793f46dc7ff729_00000000_cab_032cc207 Analysis symbol: Rechecking for solution: 0 Report ID: 51267e8d-5e4a-436e-96d7-e210c55acdb4 Report Status: 4 Hashed bucket:07/01/2018 18:05 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 124 P2: 0 P3: ffffb585f77798f8 P4: 0 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\010718-20578-01.dmp \\?\C:\WINDOWS\TEMP\WER-21187-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB864.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB874.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB8C3.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_1e3417027c243f450eeff863be2182eadba9e20_00000000_cab_0348b8c0 Analysis symbol: Rechecking for solution: 0 Report ID: 0bd2df3d-7943-462a-bcdf-0d6d38d657fd Report Status: 4 Hashed bucket:26/12/2017 11:07 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 124 P2: 0 P3: ffffc00d6adaf8f8 P4: 0 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\122617-14656-01.dmp \\?\C:\WINDOWS\TEMP\WER-16734-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC505.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC553.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC5D1.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_7378ebdafb531b8d80d320eecb4ae6b553c5484f_00000000_cab_038cc5ff Analysis symbol: Rechecking for solution: 0 Report ID: f90201a0-28dc-46aa-b41e-05eb0f6f6c27 Report Status: 4 Hashed bucket:25/12/2017 13:01 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 124 P2: 0 P3: ffffc108e14848f8 P4: 0 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\122517-14890-01.dmp \\?\C:\WINDOWS\TEMP\WER-27671-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9A7B.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9A8C.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9ADB.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_e2957cd7736d559d6403cde8e448da6e57974_00000000_cab_03a09ae8 Analysis symbol: Rechecking for solution: 0 Report ID: 3c34b3f9-04fd-48c7-a6e6-0e72fc104246 Report Status: 4 Hashed bucket:19/01/2018 11:22 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 124 P2: 0 P3: ffffd30e600e78f8 P4: 0 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\011918-18171-01.dmp \\?\C:\WINDOWS\TEMP\WER-20156-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB4BF.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB50D.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB5AB.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_7bab6474aa328bd3b75563e5159b612863a1981_00000000_cab_036eb5b9 Analysis symbol: Rechecking for solution: 0 Report ID: eef23c5e-195e-4ef3-b38d-89ed0f55c741 Report Status: 4 Hashed bucket:02/01/2018 20:12 Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 124 P2: 0 P3: ffffe30a28b948f8 P4: 0 P5: 0 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\Minidump\010218-17062-01.dmp \\?\C:\WINDOWS\TEMP\WER-19187-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER23DE.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER242C.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER248B.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_64f1bad581cecfb5d14f3830bad11ec15e2c78d7_00000000_cab_0395249a Analysis symbol: Rechecking for solution: 0 Report ID: 19cca195-597e-478a-8d27-ad6521967ee5 Report Status: 4 Hashed bucket:[/quote]

 

It depends on the consumer legislation where you are. Here in the UK and with a problem like this you would be within your rights to 'reject' the laptop as 'not fit for purpose' and have it replaced by the retailer or the purchase price refunded immediately or report the retailer to Trading Standards for the consumer legislation breach.