Windows 10: Windows 10 installation - Display Driver Crashing on Startup

Hi All,

Hope all safe and at home in these times! I have been struggling with an issue on my Dell laptop.


Background as follows -


I have a year old Dell XPS 15 9570 - Intel Core i5 with 8GB Ram with Intel® UHD Graphics 630 and 1TB 5400RPM SATA Solid State Hybrid Drive.

I have Windows Home 64Bit pre-installed.


During a recent windows update - the laptop got shutdown by mistake and after that, the laptop has been freezing as soon as the Welcome Screen is shown or sometime, after the welcome screen, the login screen appears, but freezes once I type in the pin or password.


Did a complete reformat of the HDD and reinstalled Windows 10 again. Was working alright for 10 to 15 mins. Then crashed when updating the drivers from the dell support assist!


After a few trial and error of downloading and installing different versions of Windows 10 - I think it is a display driver issue. I must have downloaded the last 5 versions of windows 10 - created a boot USB with Rufus and installed in the laptop!


Windows 10 version 1803 - which works perfectly well. I installed this and used the laptop for a couple of days. No problems! This has the Microsoft Basic Display driver. If I download the latest driver from the dell website and update the driver - it crashes. FYI - When I see the installation settings for the basic driver - I see this - \VEN_8086&DEV_3E9B&SUBSYS_087C1028&REV_00\3&11583659&0&10 requires further installation


Alternately, when I upgrade from Windows 10 version 1803 to the latest update, it crashes again. The only way this laptop is working if if i use Windows 10 version 1803 and do not use windows upgrade and use the basic display driver.


Any thoughts on how to reinstall and reset display driver? I have formatted and reinstalled windows from multiple sources - from dell factory image reset to downloading the latest windows version and flashing it to a boot USB drive. Every version later than 1803, crashes the display driver. Any comments suggestions would be highly appreciated.

:)

 

Display Driver kept crashing

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with accessing the operating system as it the display drivers crashes.

Do let us know the error code/ error message of this issue when the drivers crashes?

This issue might have occurred due to corrupted/ outdated drivers after the latest update, we will help you with this issue.

Try few of the below troubleshooting steps and check if it helps.

Method 1: I suggest you to check with the display driver status from Device Manager.

Press Windows + x, click on Device Manager, expand
Display Adapter, right click on the driver, click on
Properties. You will find the driver status.

Method 2: I suggest you to Run Hardware troubleshooter as it will help in resolving the issues with hardware and resolve any simple issues found.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the Hardware and Device
  Troubleshooter.

Method 3: I suggest you to update the display drivers and check.

Steps to Update the Display Adapter driver.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right on the Display Adapter and click on
  Update driver software.

Refer to: How
to: Install and Update drivers in Windows 10

Also refer to: Troubleshoot black screen problems

Hope it helps. Try the above, reply to the post with an updated status of this issue for further assistance.

 

Display Driver keeps crashing than recovering

Hello Lego,



Welcome to Microsoft Community and thank you for posting. We appreciate your interest in Windows 10.



I understand the inconvenience that you are unable to play the game as computer prompts with error “Display Drivers have stopped responding and have recovered” and screen freezes, we will help you to resolve this issue.



Please follow the below troubleshooting steps and check:

Step 1: Update/Install the Display Adapter driver.

If the issue still persists, I suggest you to install/update the Display Adapter driver.

Steps to install the drivers for the Display Adapter.

• 
  Press Windows + R keys from the keyboard to open
  Run command.
  
• 
  In Run window type devmgmt.msc.
  
• 
  Then in device manager right click on Display Adapter.
  
• 
  Try to update the drivers from the option stating automatically update the drivers.
  
• 
  If it works fine otherwise try to search for the drivers with the help of model number of your computer from the Manufacturer’s website.
  

Step 2: If that does not fix the issue, please reinstall the display adapter drivers.

• 
  Right click on the Start button from the desktop and select
  Device Manager.
  
• 
  Locate and expand Display adapter.
  
• 
  Right-click on the Display adapter that is listed and click “Uninstall”.
  
• 
  And restart the computer.
  

Hope it helps. Kindly update the status of the issue, we will be happy to help you.

 

Windows 7 wont install drivers

i dont think anyone here understands what your asking either when its nearly a 90% english dominated Tech forum.
Step 1
reinstall windows from scratch
Step 2
install all drivers from the cd that came with the god damn motherboard *common sense*
Step 3
update windows
Step 4
install misc etc crap like flash java etc etc
Step 5
Install GPU drivers
Step 6
go back to using your pc without issue.