Windows 10: Windows 10 Keep Crashing on Dell Latitude 7320 detachable

I bought new Dell 7320 with windows 10, Unfortunately windows keep crashing and I am not able to find a solution for that, I tried clean install, upgrading to windows 11, reseating SSD. memory test but in vain. If I view reliability report, I can see many critical errors some are for services that stops and some related to windows was not properly shut downDell instrumentation stopped workingRuntime BrokerAppreciate any help

:)

 

New Dell Latitude 7320 Detachable Windows 10 laptop

Source: New Dell Latitude 7320 Detachable supports collaboration and connection from anywhere | Windows Experience Blog

 

No drive found on my internal hard disk on Dell Latitude E5430.

Hello,My laptop (Dell Latitude E5430) was working perfectly till yesterday. But yesterday night, it restarted on its own and ever since, it's stuck at this screen:



Also, inside the BIOS, no UEFI bootable hard disk drive is being listed.



The UEFI flash disk option shown above is that of my bootable pen drive with Windows 10 installation copy.I googled this issue a bit and the results were as follows:

1. one thread suggested that I should run Dell's internal diagnostics to see if there anything wrong with hard disk. I did that but every component, including the hard disk one, passed these internal test.
   
   
2. a second thread suggested that I should try to remove and reseat the hard disk. I did that following Dell's user manual.
3. another thread suggested that I should reinstall my windows 10 afresh. But when I try to do so, the windows installation wizard doesn't list any drive in the hard disk. It's as if it doesn't detect hard disk at all.
   
   

In a nutshell, while the hard disk is being detected, but none of its drives is. However, the hard disk consisted of 3 drives:

1. C: with the windows' and applications' installations,
2. D: with all of my data,
3. E: which was recovery drive.

Any troubleshooting suggestions?I'm sorry I am not able to help you guys with any logs and stuff because I don't know how to get them when I can't get my Windows to boot. I'm not even sure if this is the correct section where I should be posting this thread.. I'm just so confused right now. *cry

A few weeks ago, I had upgraded (not fresh installation) from windows 10 version 1607 to 20H2. The version 1607 installation was a clean one (from scratch, after formatting the hard disk and creating new partitions).

 

No drive found on my internal hard disk on Dell Latitude E5430.

Hi zbook,

All the important files are backed up either on my other laptop, or on the cloud. So no worries in that department. Although, this wasn't a conscious effort...just something I happened to have done whilst I started using my other other laptop more a few days back.

Regarding the bootable flash drives, I have a bootable windows 10 installation pen drive which I'm using as part of this troubleshooting.

I have another pen drive with me which I could use for Ubuntu or Seagate tools as need be.

And that Dell video that you posted,

1. I did reset my BIOS by clicking the Load Defaults button. But no luck with that.
   
   
   
2. The system information is as follows. It does detect the Toshiba SSHD..
   
   
   
   
   
   

- - - Updated - - -

Regarding the results for the 6th option on the Boot to Advanced Startup Options in Windows 10 page, the system isn't entering the Windows' Advanced Startup Options despite repeated turning off and turning on of the laptop.

1. When I boot using the UEFI Boot List option, the BIOS is as follows:
   
   
   
   and the laptop gets stuck at this screen:
   
   
   
2. When I boot using the Legacy Boot List Option, the BIOS is as follows:
   
   
   
   and the result is as follows:
   
   
   

And I don't get to press and hold the power button in either case. The laptop turns off as soon as I press the power button in either case.

- - - Updated - - -

dalchina,

Regarding the possibility of having lost the partition table, I have to show you this:



This is shown when I click Add Boot Option in the UEFI mode.
Earlier, when the Toshiba SSHD was working fine, in the Boot Sequence, the Hard Disk option used to be shown, instead of the blank space being shown now.

Also, when I updated my windows to 20H2, I got "Invalid Partition Table!" error once. I resolved it by restoring the BIOS to defaults and then changing the Boot Sequence from Legacy to UEFI mode.