Windows 10: Windows 10 keeps asking me to setup a Hello Pin

Just got a new Dell Laptop with Windows 10 in July 2020. I try to keep it updated at least weekly. Every so often I see 2 problems: 1 it tells me i can't run windows update, to which i found in Control Panel>Services that's it's been disabled and needs to be re-enabled, and 2 it keeps asking me to setup my windows Hello Pin. I already use a pin# to log into the laptop. And when i try to set up the Hello Pin to satisfy the message it'll ask me for first my account password and then my pin to verify. It'll accept both then nothing happens. The message to setup the pin never clears. I don't mind using a Hello Pin assuming it's somehow different from the pin i use to log in. I just don't understand why it keeps asking me to set it up.

:)

 

Unable to setup Windows Hello, error: incorrect pin

Hello,

Thank you for writing to Microsoft Community Forums.

May I know the complete error code or error message that you are receiving when you try to setup Windows Hello?

Do you have any other user account on the computer?

If yes, does Windows Hello work on that account?

If Windows Hello is not setup on other account, please setup it up and check if it works so that we can narrow down the issue for you.

I suggest to remove the pin and setup a new pin on the child account and check if it works with Windows Hello.

Please follow the steps below to remove and re-add the PIN:

• Press Windows logo key + I to open Settings.
  
• Select Accounts.
  
• Click on Sign-in options.
  
• Under PIN, remove the pin. There will be prompt to enter password, enter the password and removed the PIN.
  
• After the pin is removed, please click on
  Add to setup pin for the account.
  
• After setting up a new PIN, try to set up Windows Hello.
  

Hope it helps.

Regards,

Noor Azam S

Microsoft Community – Moderator

 

Login with PIN and Hello

Hi Jean,

Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
you answer the questions below?

• How are you setting the PIN and Hello?
• Which build version of Windows is your PC running on?
• Were there any error codes or messages?

In the meantime, we suggest that you follow the steps below on how to set up PIN.

• Open Settings.
• Select Accounts.
• Click Sign-in options.
• Click the Add button for the PIN and set your PIN.
• Do the same for the Windows Hello.

Looking forward to your response.

 

Windows Hello fingerprint and PIN setup crashes

Hey guys.

I got a new Lenovo X1 Yoga laptop with a fingerprint scanner, but for some reason Windows Hello won't set up. It worked initially, but I've had to do a few clean installs due to other problems and now it just
doesn't function at all.

I click on set-up fingerprint. I then enter the fingerprint, and it asks for my windows password before asking me to setup a PIN code. When I enter the PIN code and press 'OK' nothing happens at all. I also
tried try to do it on a fresh install of windows and it just says 'there was an error creating a pin code.'

I've looked everywhere for an answer to this, but can't find one. However, if I want to setup just a PIN without setting up the fingerprint it will let me. If I setup the PIN first and then go to setup fingerprint
it wo't even show the fingerprint scanner after it asks for my PIN for confirmation.

Any suggestions or help are much appreciated! (I found that many people have this exact same problem with no solution yet)

Specs

Windows 10

i7, 8 GB RAM, etc..