Windows 10: Windows 10 killed my dell xps 2710

I was having an issue with my AIO XPS, no video, black screen. I sent it to Dell who I told them repeatedly it was the motherboard, they tried to fix the screen and after a month finally told me it was the motherboard. THere would have been an additional cost over the $269 I already paid. I had them send it back and they provided me a refund. I found someone in IL who actually was able to replace the graphics chip. The issue was the paste on the chip was all dried up with caused the heatsink to fail which cooked the chip. He was able to put a new chip on the board with better paste than original and it now works. Total cost $230. My system ran WIn10 for well over a year without any issues. The people that are seeing repeat failures I would ask if they have a new or refurbished motherboard? Probably poorly fixed refurbs as it isn't easy to replace the chip.

 

Just picked up my 4th xps2710 last evening. Spent the entire day trying everything to reset or clear the cmos to get to a post screen to no avail. This model has the Nvidia and Intel graphics cores. After pulling the motherboard BIOS chip and flashing my backed up A12 firmware it sucessfully posts. It boils down to either a poor design on Dells part with the BIOS or a Win 10 issue. I'm sure there is a defect with the the Nvidia chips on some boards especially after having replaced many of the 6150 chips a few years back due to either heat damage or needing reballed but i haven't ran into that issue with the xps 2710 as of yet, knock on wood. Picking up another Nvidia based 2710 machine tonight to revive. I'll post my findings.

 

If you check the Dell community site and ask about the 2710 you will see recommendations not to go to Win 10 since it does not work well with those systems. I have a 2720 and it works fine.

 

Sorry to revive the old thread, but I've just run into the same problem. My parents have the XPS 2710, which was updated automatically to W10 at some point. Until yesterday the machine ran OK, occasionally showing the black screen for some time before booting up.

Yesterday it's stopped booting, just showing the black screen. I tried the suggestion from the Microsoft community thread mentioned here (reset CMOS, reboot while tapping the soft keys and enter), once I managed to get into BIOS, but then it didn't get to W10 and is showing black ever since.

I gather that somehow I need to update the BIOS, but I don't want to solder the chip. Has anyone heard of a way to do that without booting? My Acer board on my desktop allows direct BIOS updating, but I am at a loss with this Dell.

 

Doesn't look like updating the bios will help as Dell aren't supporting Win 10 on the 2710. Sounds like the graphics driver might be causing the black screen but to be honest it could be any driver.

Reading here:
Dell all in one xps 2710 black screen unresponsive - General Hardware - Desktop - Dell Community

reports of the motherboard going belly up.

I take it there is no way of booting into safemode and reverting back to previous os via the recovery mode?

 

I did read a lot of such threads. I'm aware of Dell changing motherboards. However, it was also mentioned, as above in this thread, that it's not really the motherboard. With a new BIOS I could boot to a flash drive and install W8 (was there originally).

 

I have a 2710 with similar issues discussed here. I've ordered the bios chip and received it. Does anyone have the exact location of the chip that needs to be replaced. Looks like there are two potential locations. I'm thinking it's the one near the letters ""rom". Anyone know for sure? Thanks.

 

My 2710 has been sitting in a closet for a year since I couldn't find a solution and was told by a repair tech that it needed a motherboard. Today I found this: http://www.google.com/url?sa=t&rct=j...OuPbGDdGwr0viA

I carefully followed the instructions and IT WORKED!!!
NO NEED TO REPLACE BIOS CHIP, JUST RE-FLASH!!!

 

Bios chips aren`t replaceable. They are part of the motherboard. Only the bios itself can be upgraded/flashed.

And in no way could Windows 10 "Break" a computer.

 

They can be replaced

 

*Ditto What he said.

 

I also agree. A BIOS chip can be replaced, it can be a pain but is no way impossible.

 

Well I`ll be, I`ve never heard of or even seen that done, thought it was ROM soldered to the board. Out in the field we would never replace a part like that, they just order a new board.

Hence people have always said, if you screw up during a bios update you could brick the board.

I`d love to see a picture of a board with it pointed out *Smile

Nevermind *Smile

Tutorial: How to replace the BIOS chip in a computer motherboard - YouTube

 

[youtube]V67YRlsBEoY[/youtube]

 

Wow, you linked the same one I did, amazing *chuckle

That`s an Asrock board, would the same thing be true for a Dell or an HP or Lenovo or a Fujitsu ?