Windows 10: Windows 10 laptop can't find a brand new Brother printer over WiFi

I have a new Brother LFC8900CDW printer which I simply cannot see on my WiFi network at home. The printer prints test pages, it sees my WiFi Network, my brand new HP Elitebook sees my WiFi network and gets on the Internet etc but it cannot see the Printer at all. I've tried resetting the Printer and reconnecting to the WiFi network but nothing. Can you help me please? I cannot uninstall and then reinstall the Printer as my Windows 10 laptop can't even find it. Thank you.

:)

 

Brother printers - wireless connection

Yep, over the years I've contacted Brother by phone and online chat and email. They have a list of stock responses, none of which have solved the problem. Their printers work great when they're actually working. But the wireless issues are maddening. With other printer brands, my experience has been different - when the internet connection is restored, the printers automatically reconnect to the wifi SSID and work properly again, immediately. But for some reason this does not happen with Brother, even when their printers have reconnected.

 

Brother Printer exists & works, but won't "Install" - Why?

Gang I have really appreciated how Windows 10 can pickup devices on the network and get them working without the user even knowing what happened. Saves steps. With multifunction printers, however, it is better in some cases to run the Manufacturers software stack for key important key features, in this case scanning multiple pages into one PDF. I have not seen a case like this one: The Device, a Brother MFC-L2707dw, is working - windows dropped it into Devices & Printers with no intervention, both by USB, and later by WIFI. The basic functions work. It will print, scan, and copy. But all not well.

The info on the printer is not populated other than the basic ID: it gets the model correct, all other information missing in Windows Devices & Printers. Most importantly, in trying to install either the Basic Drivers package or the Full Features package from Brother [they only list those two in Downloads for Windows 10], I have to quit the install because it cannot detect the printer. Fails when connected by USB, and fails when connected only by WIFI [and the printer works on WIFI as well as USB]. Similarly, if I delete the Printer and then use the "Add Printer" in Windows Control Panel, Windows 10 cannot discover the device. [but it does... just not the prescribed way]

I have not tried this in Safe Mode - I assumed drivers would be squelched and the package would fail again.

Anyone have a suggestion here?

C

 

scanning from brother printer/scanner to new laptop

What is the make and model of the brother printer/scanner?

Please try the steps recommended below to uninstall printer software

Press Windows key + X, click Apps & Features or Programs and Features

Select your Brother printer.

Select Uninstall.

Press Windows key + R, type control, hit Enter

Open Devices and Printers.

In the Devices and Printers window look for your Brother Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for Brother Printer driver. If you see it click on it and click Remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Proceed to reinstall the driver.