Windows 10: Windows 10 Laptop Crashing - Graphics Driver Error?

Hi All,


My first post, and bear with me, I'm not the most technical when it comes to this sort of stuff.


I was wondering if anybody could help. About a month or so back I bought a brand new HP Laptop running Windows 10 version 1909, however, I'm running into some issues when I run one certain application on it. I can run games on the laptop no problem, however, when I run the application Zwift an online cycling app, the application will sometimes freeze I get an error message saying 'zwiftapp.exe has stopped responding', and then when I click anywhere I get a white screen and an prompted to either wait for the programme to respond which it never will or close the programme.


This is not an issue with the application itself as the wider Zwift community is not suffering and I can run the app smoothly on an iPad, nor is it an issue with internet connection. The spec of my laptop is as follows, and I have also included the min spec for Zwift:


Processor: IntelR Core i5-1035G1 CPU @ 1.00GHZ

Display Adaptor: IntelR UHD Graphics

RAM: 8GB

System: 64-bit operating system, x64-based processor


Zwift requires a minimum of 4GB of RAM and 4GB of free storage, both of which I have in abundance.


The application will freeze when I ride in a group i.e. the FPS are lower, and I am currently running the app on it's lowest graphic spec. I can sometimes run the application for hours with no issues, sometimes it will freeze after a matter of minutes, there does not seem to be a correlation. After every time the application freezes, I check the reliability monitor in the control panel and have two submissions in there, one for Zwift as follows:


Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files x86\Zwift\ZwiftApp.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: ZwiftApp.exe
Application Version: 0.0.0.0
Application Timestamp: 5eab4e52
Hang Signature: a464
Hang Type: 134217728
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 2057
Additional Hang Signature 1: a464541b280f2546ca5735344bb734f4
Additional Hang Signature 2: 22b9
Additional Hang Signature 3: 22b96e4a81fb62325845f67e73182e24
Additional Hang Signature 4: a464
Additional Hang Signature 5: a464541b280f2546ca5735344bb734f4
Additional Hang Signature 6: 22b9
Additional Hang Signature 7: 22b96e4a81fb62325845f67e73182e24


And another submission with a 'hardware error' as follows:


Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffc90267c2b010
Parameter 2: fffff8007e3b2e10
Parameter 3: 0
Parameter 4: 1584
OS version: 10_0_18363
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 2057

I have noticed when running the Zwift app that the fans on my laptop seem to be quite loud I have tried having an extrenal fan on the machine to cool it but has not stopped it crashing, and I have also noticed that the Zwift app uses up between circa 80-100% of GPU when running.


I have tried unistalling and reinstalling the Graphics drivers, to see if this would resolve the issue but it has not. I have also ensured I'm running the latest version of Windows 10. I have also initiated a clean boot on the machine.


A side note - I also use Bluetooth functionality when in the app, and use a USB extended with a Bluetooth dongle as BT connectivity directly from my laptop isn't always the strngest. I have run the app without any Bluetooth enabled as a test, but I can still have crashes on the laptop, albeit not as often.


If anyone could help this would be very much appreciated, as I have purchased this laptop with the main function being to use this app. If you require any further information, please let me know.


Thanks,

Ross

:)

 

Graphics Driver crashes

Hi Bastewart,



Thank you for posting in Microsoft Community.

I regret the inconvenience caused to you. Let me help you.

• 
  Do you see any error code or error message on the sceen?
  

I would suggest you to check the compatibility of graphics card with windows 10.



Follow the link:

Explore Windows 10 OS, Computers, Apps, & More | Microsoft

As you have mentioned device manager is not able to recognize graphics card so I would suggest you to run hard ware and device troubleshooter and check.



Follow the below steps.

A) Go to the Control Panel then ‘Troubleshooting’ and select ‘troubleshooting’.

b) Click on ‘Hardware and Sound’ and select ‘Hardware and Devices’ and click on next to run the troubleshooter.

If it doesn't work so I would suggest you to Boot in safe mode and try to uninstall graphics drivers. restart the computer. check if you can boot normally.



If yes, Try to install latest Graphics Driver in compatibility mode and check.

Follow the steps.



a. Right click on setup file.

b. Click on Properties.

c. Click on Compatibility tab.

d. Put a check mark on Run this program in compatibility mode for.

e. Select the operating system to which the driver is available.

f. Put a check mark on Run this program as an administrator under Privilege Level.

Follow the link to boot in safe mode:



http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01





Check if it helps. I hope the issue will be resolved. If you have any further queries, please feel free to contact us again. We will be happy to assist you.



Thank you.

 

Windows 10 crashes after installing AMD Graphics Driver 8670 series.

Hi microvice,

An outdated or incompatible driver is one of the possible reasons why your Windows 10 computer crashes after installing the driver. For us to assist you better, kindly answer the questions below:

• Have you made any changes to your computer prior to this issue?
• What troubleshooting steps have you done so far?
• Which version and OS build number of Windows 10 is currently installed? To check, press the Windows key, type winver, and press the Enter key.
• What is the make and model of your computer?
• Do you have a third-party security software installed?
• Did you check if the graphics driver is compatible with Windows 10?
• Are you receiving any error messages after installing the driver? If yes, can you provide us the exact error code that flashed out?

Meanwhile, I would suggest that you try to download and install the latest graphics driver from the manufacturer's website of your device.

Update us with the results so we can further assist you.

 

Issues installing Intel graphics drivers for Windows 8.1 64Bit in (Kaby Lake) laptops

Hi everyone,

I recently bought a new laptop the DELL Inspirion 15.6 Intel i5 - 8gb memory - NVIDIA GTX 1050 Ti - 256gb SSD . I was able to load windows 8.1 fine and was able to get the usb's and some drivers working. However when I try to install the NVIDIA Geforce drivers I get an error stating that I need to install the intel graphics drivers first. I tried doing that and since it is a 7th Gen Intel Core i5-7300HQ mobile processor, Intel drivers wont allow me to install them even through the device manager.

I have tried these steps:
Forums

But it didnt work. Maybe I am missing something or doing something wrong. Can anyone please help? I hate to have to return the laptop because I cannot use/stand windows 10 and its practices. I listed some specs on the bottom again.


Laptop Model
Dell Model: I7567-5650BLK
7th Gen Intel Core i5-7300HQ mobile processor
8GB system memory
256GB solid state drive
NVIDIA GeForce GTX 1050 Ti graphics 4gb
Windows 8.1 Pro 64bit