Windows 10: Windows 10 Laptop fails to wake from sleep

I have an ASUS laptop which is running Windows 10. Starting around July / August of this year, my laptop fails to resume from sleep mode occasionally. After waking from sleep, I either get a black screen and nothing. Black screen and auto reboot after ~30 seconds, or Black screen and Blue screen after ~30 seconds. In all cases, fans spin up. When I get a blue screen, the error is "VIDEO MEMORY MANAGEMENT INTERNAL". The screen goes away after ~15 seconds and the system auto reboots and everything is fine until the next wake from sleep. The odd thing is it only happens during some wakes, not all

:)

 

ASUS Laptop Won't Wake from Sleep Mode

OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
System Manufacturer ASUSTeK COMPUTER INC.
System Model UX490UAR
System Type x64-based PC
SMBIOS Version 3.0

Problem: about 80% of the time, my laptop won't wake up from sleep mode via keyboard press or mouse move/click. I seem to be missing many common features in power plan too, even after fresh Windows 10 install.

Troubleshooting Steps:

1. Reinstalled Windows 10 (clean)
2. Updated all drivers
3. Replicated on multiple Windows 10 versions, updates
4. BIOS latest version
5. No USB devices attached, ever. Only USB-C power and bluetooth mouse
6. Disabled "fast startup" in control panel

 

wake from sleep issue in windows 10

Hi,

Thank you for posting your reply. Apologize for the delay in response.

I suggest you to check which devices are configured to wake up the computer from sleep by following the steps below:

• Right click on Start icon and select Command Prompt (Admin).
• Type the command line below:

Powercfg /devicequery wake_armed

3. Check if the devices (Keyboard, Mouse, Ethernet cable) are listed.

If the system is not going to sleep and going to Hybernate, the only option to wake up is to press the Power button.

Hope the information is helpful.

 

Laptop will not wake from sleep since upgrading to Windows 10

It worked.

To see use command

powercfg -a

Hibernation should not be listed as an available state.