Windows 10: Windows 10 login screen - switching accounts

My boyfriend and I tried to sign up for a streaming service the other day, one that was linked to Microsoft I can't remember which one. It asked us to create a new one which we did. Now today he tried to login to his computer and it loads that account....which neither of us remember the password too. Why is there no switch account feature from start up? How do we switch accounts or bypass this screen? Any help would be wonderful thank you

:)

 

Attempting to Login into Windows Accounts - Welcome Spins for Ever

Brand New Toshiba running Windows 10.

Create a Windows Account for my Son. I can see both Accounts listed, but can not login with his account.

On my other laptop, I can switch between both accounts with out any problems.

The Login Indicator just spins then must time out and returns back to the login screen.

 

Keyboard stops when switching accounts

Windows 10 x64 Build 10586

Whenever I switch user, keyboard stops working. Upon logging into the second account, I can't type anything, anywhere.

To switch back to my first account, I can't type in the login box, and need to use the virtual keyboard. I need to log out from both accounts to be able to use the keyboard again on the login screen.

 

Hello Bafluffia, and welcome to Ten Forums. *Smile

You definitely switched your local account to a Microsoft account.

You can use Option 3 in the tutorial below on any computer to reset your Microsoft account password online at Microsoft. Once you have successfully reset your password, it may take a while before it syncs to the computer you are locked out of while it has an Internet connection.

Reset Password of User Account in Windows 10 - Windows 10 User Accounts Tutorials

 

I can't do that *Sad I deleted the domain associated with the email address and it says the questions I answer are wrong *Sad is there anything else I can do!?

 

If you don't have another administrator account to sign in to, then you may need to refresh or reset Windows. I hope you have backups. *Sad

You can press and hold the Shift key and click/tap on Restart in the Power menu on the sign-in screen to boot to advanced startup.

Refresh Windows 10 - Windows 10 Installation Upgrade Tutorials

Reset Windows 10 - Windows 10 Installation Upgrade Tutorials

 

Can you do it without the startup discs?? *Sad thank you so much for trying to help it's so greatly appreciated!!

 

If you're able to boot to advanced startup with Shift+Restart as above, you should normally be able to.