Windows 10: Windows 10 Mail app displays some Italian characters incorrect

I am using Windows 10 Mail app just because it is simple. Recently we moved to an Italian speaking area and started receiving mails in Italian. I realized some letters are displayed like chinese/japanese characters in Windows 10 Mail app. When I check the mail from web browser, all characters displayed correctly.


Some examples of the wrong displayed characters in Windows 10 Mail and browser are as follows.




,










How can I solve the issue?

:)

 

Mail & Calendar App not displaying special characters

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to see special characters in the Windows Mail App. As you have mentioned that you are facing the issue after a Windows Update, we would like to know the update that was installed recently.



To check go to Start >> Settings >> Update & Security >> Windows Update >> View update history.



Meanwhile, I would suggest you to refer the steps mentioned below and see if that helps:



Method 1: Repair and Reset Mail App



Try repairing Mail App and check. If repairing Mail App doesn’t work, you might have to reset Mail App. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Apps, and select
   Apps & features from the left pane.
   
3. Scroll down, look for Mail
   & Calendar App, click on it and select Advanced options.
   
4. Click on Repair, and wait for the process to complete.
   
5. Now, try typing special characters.
   
6. If the issue persists, then Reset the app in similar way.
   

Note: Resetting the app will reinstall it and revert it to default settings. You will have to reconfigure the email accounts.



Method 2: Reinstall Mail App



If repairing and resetting the app doesn’t work, I suggest you to try reinstalling the application and see if that works. Refer the steps mentioned below:

1. Press Windows Logo key + X, and select
   Windows PowerShell (Admin).
   
2. Now, paste the command in PowerShell and hit Enter:
   Get-AppxPackage *windowscommunicationsapps* | Remove-AppxPackage
   
3. Once the process completes, type Microsoft Store in the search bar on the
   Taskbar and hit Enter.
   
4. Click on the search bar in
   Microsoft Store, type Mail and Calendar and click on it.
   
5. Click on Install to install the application.
   
6. After installing, Launch the app, configure your email account and check.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Mail app will not open on 10041.


Hello Adam,

This is the suggested solution below if you haven't already tried it.

In this Windows 10 build 10041, the Mail, Calendar, and People apps may be broken due to a licensing issue with the Store Beta. To get these apps working again, you need to follow these steps:

• Open powershell as administrator
• Run the command Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online
• Re-install Mail, People and Calendar from the Store (green tile)

 

WIndows 10 Mail App doesn't display UTF8 characters

I'm running the default Mail app that is part of Windows 10 and messages I receive that contain UTF-8 characters are garbled. How do I change the app settings to display UTF-8 characters correctly?

***Post moved by the moderator to the appropriate forum category.***