Windows 10: Windows 10 Mail - Not able to add email accounts

Discus and support Windows 10 Mail - Not able to add email accounts in Browsers and Email to solve the problem; Hi guys, I have been using Windows 10 Mail app for a long time, and had two email accounts on this. One was my personal hotmail account, and one was... Discussion in 'Browsers and Email' started by GrahamB, Aug 21, 2017.

  1. GrahamB Win User

    Windows 10 Mail - Not able to add email accounts


    Hi guys,

    I have been using Windows 10 Mail app for a long time, and had two email accounts on this. One was my personal hotmail account, and one was an exchange account I use for work.
    Last week the exchange account stopped working (no emails in the inbox or in saved folders). The personal account still worked but I was unable to access the account settings for either.

    I tried to reset Mail, and re-add the accounts but this didn't work.

    I have uninstalled and re-installed the Mail program but I cannot add either account now. I don't get any error messages it just keeps on loading and nothing happens when I try to add either account.

    Can anybody assist? (Also I'm not that proficient at IT, so any explanation in layman's terms would be appreciated)
    Thanks

    :)
     
    GrahamB, Aug 21, 2017
    #1

  2. How to add accounts to the mail feature in Windows 10

    Original Title: adding email accounts

    on the windows 10, I was able add a gmail account but no other accounts, how do I add other email accounts to the mail feature?
     
    JamesBreitling, Aug 21, 2017
    #2
  3. Andre Da Costa, Aug 21, 2017
    #3
  4. dencal Win User

    Windows 10 Mail - Not able to add email accounts

    Hi GrahamB....try this...Open Mail, at top click on rotating arrows to sync...welcome to TenForums
     
    dencal, Aug 21, 2017
    #4
  5. GrahamB Win User
    Thanks Dencal,

    Unfortunately when I open Mail I cannot get to that screen. The below is what I see:


    Windows 10 Mail - Not able to add email accounts [​IMG]
     
    GrahamB, Aug 21, 2017
    #5
  6. dencal Win User
    Do you open mail from the Taskbar?......Try this...unpin from taskbar....then open Mail from Start Menu.
     
    dencal, Aug 21, 2017
    #6
  7. GrahamB Win User
    Hi Dencal, I had actually opened this from the start menu unfortunately...
     
    GrahamB, Aug 22, 2017
    #7
  8. dencal Win User

    Windows 10 Mail - Not able to add email accounts

    The reason I suggested you remove the taskbar app is because you had removed and reinstalled Mail.
    This could cause a problem as the taskbar version had been uninstalled rendering it dead, and as you had two versions one being dead maybe it confused the computer when trying to load.

    Had similar problems after uninstalling and reinstalling apps....having saved to the taskbar as well as having a version in the Start Menu.
     
    dencal, Aug 22, 2017
    #8
  9. GrahamB Win User
    That makes sense. No, I actually don't have the re-installed app on my taskbar at all.

    Do you recommend anything else?
     
    GrahamB, Aug 23, 2017
    #9
  10. dencal Win User
    dencal, Aug 23, 2017
    #10
  11. GrahamB Win User
    Hi Dencal, I've already done that I'm afraid (twice actually). The print screen I sent you earlier, was from the re-installed app. May be it will never work again
     
    GrahamB, Apr 5, 2018
    #11
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Windows 10 Mail - Not able to add email accounts

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