Windows 10: Windows 10 Mail Notification no Sound

Re: Windows 10 Ver. 1909 (build 18363.1443)
I realize this is an old problem, but having read most if not ALL previous posts on this issue, I am unable to find a resolution to my problem.

I have just started using Windows 10 Mail to handle my email. Till now was using Windows Live Mail and also Outlook 2013 for email handling.

Although I have ALL notification settings turned on for emails, I am not getting any sounds when I receive mail in my Win10 Mail app. I will always get notification sounds when using Live Mail and Outlook. All other notification sounds work normally as well.

I am not a novice computer or mail user. I've been in the computer support business for 50+ years so have seen and done it all. And am still actively involved with PC support so generally am very familiar with how this should work.
But, here I am stumped; I can't get email notifications to work. I do get a notification in the right hand Notifications panel.

What am I missing?

:)

 

Windows 10 Sound Notification for Live Mail

Hi Robert,



Thank you for your response.



We would like to know if you are getting sound notification with other apps on your computer.



I suggest you to check if the Windows Live Mail is added in the “show notification for these app” list on your Windows 10 computer. You may find “show notification for these app” list in the settings for notification.

Reply us with the information to assist you further. If you need further assistance, get back to us. We will be glad to assist you.

Thank you.

 

Windows 10 - Outlook 2016 New mail notification sound

The link points to an article that proposes the same steps that the previous response also suggests. As I already responded, I already did all this. It has no effect.

However, meanwhile I have found the cause of the problem Windows 10 has a setting to control if it should "get notifications from these senders". This setting was set to on for "Outlook 2016". As long as this setting is on, Windows 10 seems to override
whatever settings Outlook has (including the "new mail notification" sound), "eat" the notification and always play its own Windows notification sound.

Turn off the "Outlook 2016" in the Windows notifications from these senders settings, and the "New mail notification" sound will be played as expected.

 

Play a Sound for Windows 10 Mail Notification

It should play the default 'Mail Notification' sound; you can set your desired sound by clicking on Browse 3.

I had to jump through a few hoops to make sure it worked properly:

Set 'Play a sound' in Mail Settings:





Set Notifications on in Settings App:





and set sound in the 'Sounds' Panel...
make sure you set the sound for 'New Mail Notification' not 'Desktop Mail Notification', (or, do both)
and make sure the Test button is not grayed out/Apply and OK...