Windows 10: Windows 10: My screen keeps turning black spontaneously

This is really getting on my nerves - I've had this problem for about 3/4 year since 2017-12-31.


Monitor/screen: Asus VX238H keeps going black spontaneously for 2-3 secs after login. Built-in audio speakers disables as well.

Streaming music/TV continues but not visible/no audio.


I have been following these steps w/o luck: https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-problems.

After unstalling and removing the Intel® HD Graphics 5500 Driver 15.40.38.4963 in Safe Mode, rebooting the PC, the Windows Basic Display driver is installed, but after a few seconds the Intel® HD Graphics 5500 driver 20.19.15.4531 is automatically installed and black screen occurs again.

I have downloaded the Asus VX238_WHQL Driver Package, but unable to install it in Safe Mode and Normal Mode.

:)

 

Screen keeps going black for a second

Hi,

Sorry for the delay in replying.

Suggest you to follow the steps from this article to check if that helps.

Troubleshoot black screen problems: https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-problems

Keep us informed to help you further.

 

Endless black screen without anything but it is on

Hi Basim,

There are several reasons why the screen turns black only. It can be an issue with the software or hardware. Please answer the following questions:

• Are there any major changes made on your computer before the issue started?
• Have you performed any troubleshooting steps to fix the issue?

For now, we suggest that you follow the troubleshooting steps from this
link.

We are looking forward to your reply.

 

Preparing automatic repair - black screen asus laptop

Hi,

In most cases, this issue is caused by a corrupted system file. For us to provide the best resolution possible, we'll be needing additional information:

• Is there an error code displayed when the screen turns black?
• Have you made any recent changes on your computer prior to the issue?

Meanwhile, we suggest that you follow the troubleshooting steps provided on this
article. It contains information and resolution about black screen errors.

We'll keep an eye out for your response.