Windows 10: Windows 10 not allowing MTP to install

Hello,


I have been going through several trials of solutions and nothing working to connect my Samsung Galaxy S7 phone via USB. I am trying to install the USB driver as an MTP device, however when I go to device manager and try to update my device as an MTP device the driver does not show up. I have gone through and installed the Windows Media Feature Pack, installed the MTP INF files in the windows folder, however I still cannot get my device to be recognized by Windows. I am trying to transfer all of my data to my computer before I end up wiping my phone completely.

:)

 

MTP not working

Hi Neeraj Chimwal,

Thank you for writing to Microsoft Community Forums.

Could you please answer the below questions:

1. What is the version of Windows you are using?
   
2. Did you make any changes to the computer prior to this issue?
   

Media Transfer Protocol(MTP) allows media files to be transferred
automatically to and from portable devices. Devices using MTP have a USB connection that allows users to connect the device directly to a computer. To transfer the files we require a specific driver, if the driver is corrupted, we come across
these issues.

I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Install Media feature pack.


I would suggest you to install
Media Feature Pack.
Select the edition as 1803 and follow the on screen instructions. Once the installation is done, go back to
C:\Windows\INF folder and search for "wpdmtp.inf" file.

Method 2:
Install the MTP driver.

Step 1:

1. Press Windows and
   R key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Select the driver, right click and select update driver.
   
4. Click on “Browse my computer for driver software”.
5. Now select "Let me pick from a list of device drivers on my computer".
   
6. You will have a list, select "MTP USB Device" and click on next.
   

Step 2: If MTP USB device in not listed in compatible hardware, then manually install the MTP USB driver.

1. Click on Action > select
   Add legacy hardware.
2. Select install the hardware that I manually select from the list (Advanced).
3. Select "Portable Device" > Now, select
   MTP USB device and start the installation.
4. Now MTP device will be visible under compatible hardware mentioned in the
   step 1.

Method 3: Modify registry.

Note: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry
before you modify it. Then, you can restore the registry if a problem occurs. To backup and restore registry key, refer Microsoft article on
How to back up and restore the registry
in Windows.

1. Press Windows and
   R key together on your Keyboard.
2. Type regedit and hit enter.
   
3. Navigate to the following key:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
   
4. Click Edit menu on top and select
   Find.
5. Type Portable Devices into the box and click
   Find Next.
6. Check for UpperFilters from the right pane and right click on it > Select
   Delete.
7. Close the registry and check if MTP issue is fixed.
   

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Roohi Taj S

Microsoft Community - Moderator

 

windows xp installation and dual core am

could someone please list the steps they follow to install windows with a dual core processor and windows xp service pack to. I'm reletively new to amd dual core and i feel i'm missing a step. All help will be appreciated. thanx

 

MTP Driver Error when trying to update or reinstall (Windows 10)

I had the same issue with Windows 10 1607, Windows correctly installed the MTP driver for my phone the first time I plugged it in, then failed to recognize the phone the next times I plugged it in using the MTP protocol. Seems it's a bug with Windows 10,
if you google "Windows 10" MTP android limiting the search to the past month you'll find a bunch of people with the same issue.

Try to manually install the MTP USB Device driver see if that fixes the issue for you too.

Right click on your phone (should be in Portable Devices) in the Device manager, on the driver tab click "Update Driver..." On the "update Driver Software" window select "Browse my computer for driver software" on the next windows select "Let me pick from
a list of device drivers on my computer" then in the list of compatible hardware devices, select "MTP USB Device" click next and your phone should be working again.

If you don't see MTP USB device in the list of compatible hardware, manually install the MTP USB device using the Add legacy hardware wizard. (Add legacy hardware -> Install the hardware that I manually select from the list (Advanced) -> in the list select
"Portable Device" -> in the next list pick "MTP USB Device" then install it. Once it's installed redo the steps I gave you in the previous paragraph, the "MTP USB Device" should be showing now in the list of compatible hardware.

Cheers~