Windows 10: Windows 10 not detecting bluetooth earphone correctly

Hello!

I purchased JBL Reflect Contour 2 earphones a few weeks ago, and have since been trying to connect them with my PC but to no avail. My PC has Windows 10 installed on it. When I search for available bluetooth devices, the earphones are detected as "Bluetooth device" as opposed to the device name, which is "JBL Reflect Contour 2". Furthermore, once I click on the"Bluetooth device" option, the earphones don't connect.


Oddly enough, I tried connecting my earphones to a friend's PC, who has Windows 8/8.1 running on his PC. Plus, his PC is an older model. However, the Windows correctly recognized the earphones as "JBL Reflect Contour 2" and the connection was established instantly.


This is confusing to me. Why are the earphones connecting to my friend's PC but not to mine? Is there some configuration in my laptop that I need to check?


Would really appreciate some help regarding this.

:)

 

Bluetooth in windows 10

My computer specs are as listed in the profile. I think all of you guys are correct. I don't have built-in Bluetooth in mobo.

I contacted skull candy headphones and thy have told me if I do not have built-in Bluetooth, I would need a dongle which supports at least a2dp. I do not know what the heck that means. I have a feeling I would need more than a cheap dongle.

Anyone suggest some a2dp adapters. I searched but don't know what a2dp is so couldn't make a decision

 

Bluetooth in windows 10

USB-BT211 Mini Bluetooth Dongle | Networking | ASUS Global

• Support A2DP for Wireless Stereo Music Playback

Edit: This is a dongle with old BT version I see now, but I'm sure you can find a Asus BT4.0 version.

Edit2:

@aasim1111 I have this one, it doesn't show that it supports A2DP in the specs but I think it'll work, otherwise send a mail to Asus and ask.
USB-BT400 | Networking | ASUS Global

 

Bluetooth Earphones Issue

Hello,

Thank you for writing to Microsoft Community Forums.

Glad to know that you were able to fix the issue. We truly appreciate for the details and, time and effort that you have taken to work on this issue.

However, there could be an issue with the drivers on the computer, where the drivers are getting conflicted and not recognizing the Bluetooth device properly and you are unable to hear the audio as it was supposed to, we will look into this for you.

• Could you please try using the Bluetooth device with a different computer and check if it works?
  

Please unplug the wired headphones and connect only the Bluetooth earphones and check if that makes any difference.

Please follow the below mentioned methods and check if it helps.

Method 1:

As you are unable to see the Bluetooth headphones after pairing to the computer, I suggest you to run the Bluetooth troubleshooter from the settings. Follow the steps below:

• Press Windows logo key + I, to open
  Settings.
  
• Select Update & Security.
  
• Click Troubleshoot and run the Bluetooth troubleshooting.
  

If the issue still persists, please follow method 2.

Method 2: update drivers.

The Bluetooth drivers could be out dated, hence un-pair the device from setting and update the Bluetooth drivers and check if that helps. Please refer the article

Update drives in Windows 10, expand Bluetooth device and follow the instruction from the above article.

Hope it helps.

Regards,

Noor Azam S

Microsoft Community – Moderator