Windows 10: Windows 10 Not Recognizing 7.1 Surround Sound Headset

Hi lads,


I recently updated my computer with the September W10 update, and just of today have noticed that W10 is not officially recognizing my device as a 7.1 Surround Sound Headset. Prior to the update, W10 recognized this fine and I was able to apply the respective Spatial Sound properties under the Sound options. Now it seems there is no 7.1 option whatsoever, and the option to enable Dolby Atmos is also vacant.

When looking under Controller Information in General, the computer identifies the Headset as (Generic USB Audio). I am positive that a 7.1 device is far from 'generic'.


I am using a Razer Kraken 7.1 V2 Headset and have tried a numerous amount of troubleshooting, including the following:


- Re-calibrating the Headset through the Razer Synapse application

- Uninstalling/reinstalling audio drivers & sound devices

- Updating audio drivers & sound devices


It is obvious that the latest update has somehow rendered my device invisible to W10, so my only other option at this point could be a system restore to before I did the update. However, I'm curious to know if anyone else has had this problem and-or if there is a fix for it.


Thanks,

- L

:)

 

Good surround sound headset

I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue

 

Good surround sound headset

I appreciate it I was more looking to see if anyone knows something that can fit my bill in that budget. Trust me I know all about the $300 range and even considered audio technica m50x with a condenser mic *Stick Out Tongue

 

How to play Surround Sound and Xbox One Gaming headset at the same time?

I followed all of these steps. reset my computer. and still have no sound through the headset. only the surround speakers.