Windows 10: Windows 10 on Asus K55VM: Shutdown / Restart / Sleep issue

Discus and support Windows 10 on Asus K55VM: Shutdown / Restart / Sleep issue in Windows 10 Installation and Upgrade to solve the problem; Hi, I installed Windows 10 (20H2) on my Asus K55VM laptop, but got into a Shutdown / Restart / Sleep related issue. Namely on Shutdown / Restart /... Discussion in 'Windows 10 Installation and Upgrade' started by bluetiger9, Dec 16, 2020.

  1. BLUETIGER9
    bluetiger9 Win User

    Windows 10 on Asus K55VM: Shutdown / Restart / Sleep issue


    Hi,

    I installed Windows 10 (20H2) on my Asus K55VM laptop, but got into a Shutdown / Restart / Sleep related issue.

    Namely on Shutdown / Restart / Sleep the laptop does NOT completely powers off, but gets stuck with the screen off but power light still on. To get over this the laptop need to be manually powered off from the power button.

    From what I've seen, similar issues are reported on other older laptops:
    https://answers.microsoft.com/en-us/...0-8e29f211b6ce
    https://answers.microsoft.com/en-us/...5-5d5bb22e2bf3
    https://h30434.www3.hp.com/t5/Notebo...71069/page/116

    The issue looks to be related to some of Intel drivers / firmware, maybe BIOS versions. Solutions, usually suggest disabling Intel Management Engine driver, or installing old drivers for Intel Management Engine.

    I tried:
    - disabling Intel Management Engine from Device Manager
    - installing old drivers for Intel Management Engine (9.x. 8.x)
    - disabled fast startup
    - updating Intel drivers with different methods
    - tried installing different version of Windows 10 and also a Windows 8.1
    but none of these helped.

    The issue is not a hardware issue, as the Shutdown / Restart / Sleep works fine from Safe Mode and also from Ubuntu.

    Did anybody managed do get Windows 10 working on Asus K55VM laptops? Or managed to solve this issue on Asus K55VM-s, or similar models?

    Hardware details:
    Intel Core i7 3670QM
    Intel Chief River Chipset HM76
    NVIDIA GeForce GT 630M
    BIOS Version: BIOS 211 (2012/12/05, latest available)

    Thanks,
    Attila

    :)
     
    bluetiger9, Dec 16, 2020
    #1
  2. LITTLE CAT
    little cat Win User
    little cat, Dec 16, 2020
    #2
  3. NATIALMALIAH
    NatiAlmaliah Win User
    Asus ROG GL553VD won't restart/sleep/shutdown normally

    I have an asus rog gl553vd. Installed a new windows 10 from the media creation tool.

    When I select restart/sleep from the shutdown menu. The screen turns black but fans and keyboard light are on for a few minutes then the computer's turns off.

    I booted boto safe mode and no issue there. Restart works well. As well as shutdown.

    I tried everything. Disabled some drivers like Intel Management driver.

    Disabled fast startup.

    Some power option configurations nothing worked.

    How can I determine it's not an hardware issue?

    When I did a clean Install after the Installation finished and restart was prompt the computer froze and I had to shutdown manually.

    Please provide me with some suggestions for this problem.

    Thanks in advance.
     
    NatiAlmaliah, Dec 16, 2020
    #3
  4. ARPITPRAKASH1
    ArpitPrakash1 Win User

    Windows 10 on Asus K55VM: Shutdown / Restart / Sleep issue

    Windows 10 shutdown/restart issue

    Since last week, my windows is not able to shutdown/restart/hibernate or sleep. Every time I select any of these options, the screen goes black and nothing happens. The keyboard still reacts.I updated to the Windows 10 version 1004 yesterday, still no
    change. I have also tried disabling fast startup and other commonly suggested steps available on the internet. Please help
     
    ArpitPrakash1, Dec 16, 2020
    #4
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Windows 10 on Asus K55VM: Shutdown / Restart / Sleep issue

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