Windows 10: Windows 10 Optical Drive not seen, another Win 10 issue !

I've got a well spec'd Dell M6800 running Win 10 Pro


Recently the newest problem arose. My optical drive won'r read. Its there on the PC list of devices but won't scan or read a data disk, can't write to it or read from it. Yet if I put a music CD in it, it plays.

The drivers are up to date according to MS/Win10 This is very frustrating !!


I've tried all the common fixes I found on the web and Dell community, nothing fixed it.


Ever since moving to Win 10 Pro I've had nothing but one issue after another.


Any pointers ???


Thanks

:)

 

Optical Drive Issue

Hello Anak –

Appreciate your detailed return. Your added steps really helped.

Assuming I did the steps correctly, this is where I am now.

Screenshot 12 shows my CD Disc shortcut on my desktop.
Screenshot 10 shows the CD Drive shortcut listed in the “Send to” listing.
Screenshot 11 shows the “Send to” listing after the steps were taken, but the CD drive name is not listed.

So, it appears the steps did not work for me. And, I did try the steps, “If it still won’t do ……” and still no luck.

What do you think?

JerryA

 

new install optical drive not seen

help - optical drive not seen after clean install Win 10 / 64 pro up to date

 

Optical Drive Issue

Hi Jerry, you're welcome.

Here's mine after I rt clk'd on my Documents Folder like you show in Scrsht 11:




I'd like to wait until you reply to my question in Scrsht 12, if it is a remnant of the process try deleting the one on the dsktp and see if the one in send to also disappears. If it stays in send to, test it, and if you're still having problems I'd suggest you could go back to: Option One: To Add or Remove Items in Send To context menu for Your Account (current user) and do Step 3 to remove it and start over using Step 4 but be very careful of your steps in creating the shortcut and be sure you d&d that shortcut to the send to part of the address.

I'm busy today and I probably won't be back until the evening.