Windows 10: Windows 10 pc won't recognize keyboard nor mouse after blackout

Hello everyone. I was working on my pc the other day and suddenly a power shortage happened. After the power came back I turned on my pc only to find that neither the keyboard nor the mouse worked. I tried plugging them on different USB ports and it doesn't work either, in fact every time I plug any of them a notification shows saying that windows failed to recognize them. I have also tried restoring which didn't work either. I tried a different keyboard on my pc and it worked perfectly and I also tried the devices that the pc won't recognize on my laptop and they work just fine as well, so I don't really know what the problem is.

:)

 

Keyboard and mouse not recognized after boot-up!


Thanks, but how would I be able to do any of the things that you suggest when Windows is not recognizing either my keyboard or my mouse?

I'll mention that I do intend to purchase a *wired* USB keyboard and mouse today and try them, but I'm not optimistic that they will be recognized by Windows either.

 

Keyboard and mouse not recognized after boot-up!


Greetings folks,

As of yesterday I have ran into the exact same problem as devnull...

... And I found a solution that worked for me.

This is where I got the information from:
Recent Windows 10 Update breaks USB Mouse and Keyboard on Dell 3040 - Page 2 - Windows 10 Support

Here is the step by step "guide" i used to fix the problem:

Step 1
Do the 3x power off thing to get to your system restore menu

Step 2
Get the command prompt going

Step 3
Type: Bcdedit /enum

Step 4
Find: osdevice
and see what drive it is set to. With me it was drive g: but it may be something different on your computer

Step 5
Type: Dism /Image:G:\ /Remove-Package /PackageNameackage_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17

Note that I used Image:G because my osdevice was set to that drive. Refer to step 4 to see what yours is.

Step 6
After this is finished, shut down your pc via the winre menu and start it up again.

Step 7
Pray to whatever diety you believe in that this fixed the issue like it did for me.

Additionally, I disabled windows update until they fixed the issue.

 

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