Windows 10: windows 10 phone - mail app crashing

My Lumia 650 with W10 Mail app has started to crash as soon as I try and open any emails

I can see the preview but nothing will open and I can't start a new email

I have uninstalled and reinstalled

Deleted the IE/Edge cashe (as suggested in MS answer - don't know why that would help) and then deleted and reinstalled

I have reduced the number of days it downloads - to reduce data traffic - but this was never a problem before 2 days ago.

verion 1709

os build 10.0.15254.490

short of resetting the phone and starting all over again has anyone any idea what is going on?

:)

 

Windows Phone users Clubhouse

I think I'll put a list of people's favourite apps in the OP, starting with my own until I get some suggestions, but you can take a look at the Windows Phone app store at the top apps to see what's popular http://www.windowsphone.com/en-us/store

You are both now added, welcome! *Toast :toast:

 

Mail app will not open on 10041.


Hello Adam,

This is the suggested solution below if you haven't already tried it. *Smile

In this Windows 10 build 10041, the Mail, Calendar, and People apps may be broken due to a licensing issue with the Store Beta. To get these apps working again, you need to follow these steps:

• Open powershell as administrator
• Run the command Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online
• Re-install Mail, People and Calendar from the Store (green tile)

 

Mail App Windows 10 keep Crashing

Hi Erfan,

Applications may crash due to unknown circumstances from time to time. To troubleshoot
Mail app crashes, we recommend trying these following methods:

Run the Windows Application Troubleshooter:

The troubleshooter detects and fixes errors within Windows Store applications
and built-in Windows 10 apps. It's always nice to try the troubleshooter before anything else. To use the troubleshooter, follow these steps:

• Download the troubleshooter on this
  link.
• Run the troubleshooter.
• Follow the on-screen instructions.
• After running the troubleshooter, restart your PC and check if your issue has been fixed.

Reset the Mail App:

Resetting or refreshing the Mail app usually resolves any issue with it. To reset the Mail app, follow these steps:

• On the search bar, search and open Apps & features.
• Scroll down to find Mail and Calendar.
• Select Mail and Calendar, then click Advanced options.
• Click Reset.
  
  Note: Resetting the Mail app will remove any account associated with it. No need to worry, logging your account back to the Mail app will resync your email account to the Mail app. No emails are deleted upon resetting/refreshing
  the Mail app/

Let us know how things go.

Regards.