Windows 10: Windows 10 Photo App Scrolling Problem Still

I originally posted a thread almost two months ago and was unable to have my problem resolved, but the tech guy replying to it also stopped replying. I am still having an issue with the Windows 10 Photo App, whatever it's normally called that comes pre-installed on Windows 10. The app itself does not sort pictures in the correct order on my desktop or even in folders - when I try to scroll through it, it jumps around to other pictures randomly that are not in the correct order on my desktop itself, skipping some files entirely of differing types, too. What I mean by that is sometimes it'll go

:)

 

Photos app and scrolling issue


Hi, should work...does for me. Have you tried uninstalling, reinstalling Photos?

Presumably scrolling works elsewhere.

A couple of other people have reported this issue here- unresolved.

This one suggests an issue with a Logitech mouse:
Windows 10 Photos problems (fixes? not alternatives) - Windows 10 Forums

 

Problems with Photos App Windows 10

Terminate, Repair, and Reset app is one of the effective methods to solve the
Photos App issue and the steps to follow are as below:

1. Press down the Windows button along with the letter I to open the Settings window.
2. After that, from the Settings window click on Apps.
3. Next, scroll down the right-hand side window until you find the Microsoft Photos option.
   
4. Further, click on Advanced options. that is under Microsoft Photos.
5. From this window, continue with the following options (Terminate> Repair> Reset) one-by-one until the issue seems to be resolved.

If still, the problem exists, then try further methods:

• Re-install App
• Re-register Photos App
• Update Windows OS

 

Windows 10 Photos app slow scrolling

Hi Amit,

Corruptions may be the possible cause why the scroll was slow when using Photo app. To isolate your issue, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• What troubleshooting steps have you done so far aside from increasing the no. of lines to scroll under Mouse settings to 50?

Meanwhile, we suggest that you follow the steps in this
article to to scan for corruptions and restore corrupted system files. If the issue still persists, we recommend that you perform the instructions in this

article to restore Windows corruption errors.

Feel free to post us back if you need more assistance.