Windows 10: Windows 10 Printer 'lost' and non installable after latest update

windows 10 Home 19042.804.

My HP Pro 8720 disappeared from the printer list, Have tried to recover it using HP 'Doctor' - failed - tried to download driver could not find - apparently it's supposed to be part of windows. Spent whole of Friday aftrenoon on the web trying to resolve with no success. Have also lost netwoked computers can see but can not access although they can access me they're on Pro.. This has happened during previous updates - it's getting very frustrating. Please advise 1 how to reinstal the driver for printer 2 how to reinitiate the networking.

:)

 

Lost all installed printers under Windows 10

Hi Paddy,

We appreciate you for being a part of Windows 10.

Before proceeding, we need more information to help you better.

• Have you made any changes to the computer software/hardware prior to the issue? (As you have said everything is working fine before 2 days)
• What is the make and model of the printer installed in your computer?
• What is the latest Windows update installed in your computer? (As you told that is there any error in latest Windows update)

Until you reply back to us, you may follow the below suggestions and check if it help.

As you have tried to run the Printer diagnostics10 and you have told that the Printer devices are still there, you may try to check the Printer device status in the Device manager. This way we can check if the device is working properly. Follow the
steps to check the status of the Printer device.

• Press Windows + X keys on the keyboard and select
  Device Manager.
• Expand Print Queues or Printers, right click on printer device and click
  Properties.
• Check the Device status.

You may try to update the latest printer device drivers. Refer to the following article to update all the drivers available in Windows 10.

How to: Install and Update drivers in Windows
10

Kindly let us know the required information if you need any further assistance with the issue. We are glad to assist you.

Thank you.

 

Lost all installed printers under Windows 10

1. No hardware or software changes to the system since September 2016.

2. Devices installed ... Dell C1760nw, Brother DCP-J752DW, Nitro PDF Creator (Pro 9) printer, Paperport Image Printer, Fax and Microsoft XPS Document Writer. All of which are unavailable.

3. Windows Updates are up to date as at today's date.

4. All printers are listed in the device manager, Device status reports all as working properly, but still report as unavailable when document sent to printer.

 

Printer lost

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are unable to print labels as you are unable to see the printer.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the Printer?
  
• When you say "One of my printers is lost, how can I recover without having to download it again?" is the printer not detected or is it not printing?

Meanwhile, we would suggest you to perform these steps from this article:

Fix printer connection and printing problems in Windows 10



Let us know how it goes.



Aditya Roy

Microsoft Community – Moderator