Windows 10: Windows 10 Pro 64-bit Explorer.exe random crashes

Discus and support Windows 10 Pro 64-bit Explorer.exe random crashes in Windows 10 Support to solve the problem; So here's the deal, I recently upgraded to Windows 10 Pro 64-bit from Windows 7 Pro 64-bit. I had been having a random issue in Windows 7 for years... Discussion in 'Windows 10 Support' started by sanzen07, Nov 20, 2017.

  1. sanzen07 Win User

    Windows 10 Pro 64-bit Explorer.exe random crashes


    So here's the deal, I recently upgraded to Windows 10 Pro 64-bit from Windows 7 Pro 64-bit. I had been having a random issue in Windows 7 for years where explorer.exe would randomly crash and relaunch. I eventually gave up after trying anything and everything. System file checker, systematically removing installed programs, ran memtest86, even replacing some hardware at points. (Over the 5+ years since building the PC I have upgraded components, so the only original components since I originally built the machine and had the issue is the RAM, Mobo, CPU and PSU). I turned on crash dumps and tried analyzing those but nothing pointed to the issue. Nothing I tried seemed to stop the issue. So I lived with it begrudgingly.

    After upgrading to Windows 10, it is STILL happening and it seems more frequent than before. Explorer will just shut down and relaunch. It usually happens when I am browsing through the file explorer but other than that I can't tell any pattern. I have turned on crash dumps and have attached 6 to this post (Crash has probably happened between 10-20 times total since installing Windows 10). There is a common theme through the dumps, it's always crashing with Code: user32!UserCallWinProcCheckWow[/quote] at the top of the stack but I'm not sure where to go with that. I'm not inclined to think this is a hardware issue as I would suspect a hardware issue (like bad RAM) would be a bit more random and cause other applications than explorer.exe to crash as well, but nothing other than explorer.exe has crashed. I really want to get to the bottom of it. Any help would be greatly appreciated. Thanks!

    :)
     
    sanzen07, Nov 20, 2017
    #1
  2. Jadefox02 Win User

    Explorer.exe / Start Menu Freezing/Crashing/Restarting

    I've been having constant issues with explorer.exe crashing/restarting. My start menu just freezes and nothing responds. However if I click like a madman enough it restarts automatically, sometimes I have to restart explorer.exe from task manager. Any
    ideas? Google has come up useless. Windows 10 Pro 64-bit. I use Avast Anti-Virus and a couple of other apps on start-up. Happens on both my laptop and desktop computers.
     
    Jadefox02, Nov 20, 2017
    #2
  3. The font on windows 10 pro 64 bit is not english. It's just X's and Rectangles and stuff. I can't see a thing.

    Hello. My computer is windows 10 pro 64 bit. On the clock, control panel, and file explorer, the text is random characters. It's now just not english AT ALL.
     
    Jeffrey Zhang (zhaje01), Nov 20, 2017
    #3
  4. sanzen07 Win User

    Windows 10 Pro 64-bit Explorer.exe random crashes

    Bumping in hopes someone can help me out still.
     
    sanzen07, Nov 21, 2017
    #4
  5. dalchina New Member
    Hi, it sounds as if this doesn't happen frequently or reproducibly, which makes diagnosis hard.

    My simplistic approach would be:
    a. Does it happen in Safe Mode?
    b. Does it happen after a clean boot?
    c. Disable all non-MS shell extensions using e.g.
    Shellexview, Shellmenuview and if any are still left, Autoruns.

    Note: thread bumping is specifically prohibited in forum rules.
     
    dalchina, Nov 21, 2017
    #5
  6. sanzen07 Win User
    Oops, sorry about that. Anyway, I haven't had it happen in safe mode but I haven't run safe mode long enough to find out. It's hard since it's so random. It happens after a clean boot. I have tried disabling non-MS shell extensions and that did not fix the issue either.
     
    sanzen07, Apr 4, 2018
    #6
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Windows 10 Pro 64-bit Explorer.exe random crashes

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