Windows 10: Windows 10 Pro can't use an external hard drive

Hi there! A few days ago i've reinstalled Windows 10 on my pc. The pc is a Hp Compaq Pro 6300 SFF PC, however, when i plug trough USB ports an external hard disk drive, Windows can see it plugged in, but i can't use the hard drive because i can't open it in Windows Explorer. How can i solve this issue? i have all the drivers working for my pc

:)

 

unrecognised external hard drive on Windows 10

Since you already reinstalled the drivers of the External Hard Drive, let's run the
Hardware and Devices troubleshooter as it can resolve your concern. You can do that by following these steps:

• 
  Press the Start button.
  
• 
  Type and select Troubleshooting.
  
• 
  Click on View all on the left panel.
  
• 
  Select and run the Hardware and Devices troubleshooter.
  

If the Hardware and Devices troubleshooter doesn’t resolve your concern, we suggest that you change the letter of the External Hard Drive. You can do that by following these steps:

• 
  Press the Start button.
  
• 
  Type and select Control panel.
  
• 
  Select System and Security.
  
• 
  Select Administrative Tools, and a new window will appear.
  
• 
  Double-click Computer Management, and a new window will appear.
  
• 
  Select Disk Management that is located under
  Storage in the left pane.
  
• 
  Right click on the External Hard Drive that is not showing on the File Explorer.
  
• 
  Select Change letter and network path, and a new window will appear.
  
• 
  Select Change, and choose the letter that you want for the External Hard Drive.
  

After changing the letter of the External Hard Drive, we suggest that you reboot your laptop for the changes to take effect.



Let us know how it goes.



Regards.

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.

 

Windows 10 Pro will not connect to external hard drive

Let's try these other workarounds to narrow down the cause of the issue, we would like to suggest that you follow the methods mentioned below.

Method 1: Uninstall and reconnect the external hard drive.

• Right click on Start Menu, and select Device Manager.
• Double click and expand Disk Drives.
• Right click on each of the drives and select Uninstall.

Note: You may be prompted to enter an Admin password.

• After it uninstalls, reboot the computer and plug the external hard drive and check.

If the issue did not resolve proceed to the next method.

Method 2: Windows Updates.

This method will install the latest device drivers for your USB external hard drive. Open Windows updates and check if there are any pending updates in your computer. If so, disconnect all external devices other that keyboard and mouse. Install the updates
a check.

Regards,