Windows 10: Windows 10 Pro Deactivated Because MB Failed?

My MB fried last month and I replaced it a couple of days ago. Windows 10 Pro is now deactivated. I did all the steps online and used the troubleshooter repeatedly to no avail. Online chat was useless as they wanted me to dig up a receipt for my OS from years ago as this was an upgrade from 7 Pro.


Based on feedback here and elsewhere I have called them but the person who I talked to said my MB owned the OS, not me. Because the MB died I need to pony up another $200 even though my system and 5 others I own are recognized on my Microsoft account as being good to go a month ago.

Has anyone else dealt with this nonsense recently? My MB did not waltz down to the store and buy the OS. I bought it. A hardware failure should not require me to buy another OS that was fine 30 days ago. Their insistence that I show a receipt from a decade ago for Windows 7 Pro is ludicrous.

The fact the system is recognized on my Microsoft account should be enough. Now it sees two systems with the same name but neither has an official OS all because of a MB change. I have 5 systems and and each one has a real OS not to mention the serious coin spent on MS Office!

I was told to call back in an hour if I want to talk to a supervisor and in 20 minutes I will do just that. I am always polite but can see how someone could be easily frustrated with the experience. I will post back with the results from my conversation with the supervisor in a bit.

:)

 

Windows 10 fails to update


When you finish testing the Avast suggestion, make sure that you restart your machine.

Then if the issue persists, please return to the trouble shooting list in post# 89

I think there are three steps that remain; the WU troubleshooter, reset WU components, and manual WU reset.

 

deactivate to activate windows 10 pro

Hi Leslie,

It seems that you are referring to an upgrade from Windows 10 Home to Pro. Having said that, we suggest checking the article below on how to upgrade your brand new PC to Windows 10 Pro.

• Upgrade Windows 10 Home to Windows 10 Pro

You can always hit us back if you have other questions in mind.

Best regards.

 

MSFT acknowledges some Win10 Pro licenses being mistakenly deactivated

Source: Microsoft acknowledges some Windows 10 Pro licenses being mistakenly deactivated - Neowin

More:

• Windows 10 Pro goes Home as Microsoft fires up downgrade server - The Register
• Windows suddenly deactivated - Microsoft Community
• Windows 10 activation bug baffles, angers users | ZDNet

UPDATE: You can now run the Windows Activation troubleshooter to activate again.

*Arrow Use Activation Troubleshooter in Windows 10 | Windows 10 Tutorials