Windows 10: Windows 10 Pro N, Computer keeps freezing after playing games,

Hello,


I have a problem when my computer completely freezes and I am not able to perform anything in which case I have to turn off computer manually by taking power off or by clicking and holding the button.
It occurs most of the time when I play games such as Valorant, I was looking at the temperatures during the game they are low.
The things I tried to do:
Reinstalling the windows
Taking one RAM stick out and trying if it works I thought it might be a RAM problem but the problem still occured
Updating all the drivers
Doing the sfc /scannow.

I am also attaching my events in the link below:
https://mega.nz/file/G4hQgLZJ#0hvb8e7a6UMexka-hhcqpSVdYibw_egF6d1UrYPmVGo


Thanks in advance

:)

 

Can't play Hit It Rich game and system freezes

Hi carmenstanley1,

Thank you for your response.

I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

Could you please help me with the below questions:

• Are you aware of any changes happened on the computer prior to this issue?
  
• Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?
  

Step 1: Uninstall or Repair the game.

1. Press Windows and
   R key together on your Keyboard.
2. Type appwiz.cpl and hit enter.
   
3. Right click on the Hit it Rich app > Select Repair or uninstall it.
4. Reinstall the application and check for the issue.
   

Step 2: Create a new local account.

The reason might be due to user account corruption, so I would suggest you to ‘Create
a local user or administrator account’ and check if the issue persists.

Note: You will not see all your files under your default file location.
So your data will be saved under C:\Users\User_name.

If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
Tips to improve PC performance in Windows
10.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Game freezes or comp reboots in WoT win 10 pro build 10586

Hi,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if some system files is corrupt.



To assist you better, please provided us the information below:

• When you say that "Game freezes or comp reboots in", is the freezing issue occurring while playing game or in other situations also?
• Is the issue particular to a game or with all the games?
• Are you getting any error message?
• Have you made any changes to the computer prior to the issue?

I suggest you to follow the steps below to run System File Checker on the computer and also try to reinstall the game in compatibility mode.



Step 1: I suggest you to perform a System File Checker of the Computer and check if it helps.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

1. Right click on Start Menu.

2. Click on Command Prompt (Admin).

3. Then type ”sfc /scannow” without the quotes and hit on
Enter Key.

Step 2: I recommend you to uninstall and reinstall the game in compatibility mode. Check if it helps.

1. Right-click on the game setup file and click on ‘Properties’'.

2. Click on the ‘Compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 7, 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the
computer and check if the issue persists.



Please get back to us with an update on freezing issue while playing game and computer reboots automatically, we will be happy to help.



Thank you.

 

Playing World of Warcraft on Surface Pro 3 and game freezes with Windows 10

Hello,

I've been playing WoW on my Surface Pro 3 and it will freeze the game. I can Alt-Tab from the game but my cursor is the cursor in WoW and won't click on anything. I either have to restart or log out of my windows account to kill the game.

I've had no problems before playing WoW before and this freezing has started with in the last month.

I have Windows 10 and thought I went through to update all my drivers being this was a problem I read on forums. The game still freezes and I was wondering if anyone had any suggestions.

I've already uninstalled and reinstalled WoW.

Thanks for your help!