Windows 10: Windows 10 Pro purchased but reinstalls only home. No licence key or digital licence.

I bought Windows 10 Pro 2 years ago and at the time on that computer it worked as an in-situ upgrade without issues.


Ive since had to change computers and reinstall and it doesn't seem to exist any more.


The windows install is the OEM supplied Win10 home.


When i attempt to upgrade via windows it gives me 2 options only:-


(i) Enter a product key (which i dont have since i believe i have a digital licence)

(ii) Link to the MS store where it offers me to purchase Win10 pro again (but i already own it).


Looking into my Microsoft account i can see the order for Win10 Pro complete with Order number if i select "All" purchases with the correct date. If i click on "Digital" nothing shows up on the same screen.


I seem to have no product key and no digital version of Pro tied to my account despite my order history showing i bought it (and used it previously).


Im unable to run the Activation Troubleshooter because windows is already activated (with OEM home).


How can i go about fixing this so i can upgrade my windows install to Pro again and how can i get it added as a digital licence correctly in the store for future reinstalls if needed?

:)

 

Windows 10 pro licence key

Hi Ugo,

I used Windows 10 pro for both laptops. I purchased digital licence.

Thanks for fast reply!

 

digital licence for windows

ok here goes :

reactivation of windows 10 after hardware changes doesnt work.





to add I had nothing but problems since upgrading for free my wifi adaptor failed so I had to purchase another. then my ethernet port failed. so was forced into probably purchasing a new mb next step up from the failed one ( possibly because of poxy windows
10 upgrade)

Also I thought when I upgraded so called "digital licence" to win 10 I no longer needed my windows 7 disc and key so binned it.

next step was to put old motherboard which is linked to digital licence. back in and reinstall correct version of windows to match my digital licence worked windows activated! ffixxed

now to change my motherboard back to the non faulty one..... and try to reactivate...…………..!!!

windows no longer activated.... and that the message in the window when trying to

 

Windows 10 Pro Licence Expiring - looking for help


I have an HP Elitebook Folio 9470m purchased from a private seller about 6 months ago in late September or early October of 2017. Within the last week I have been getting a pop-up saying that the Windows Licence is about to expire.

The seller had Windows 7 Pro running on it when I bought it and there is a Windows 7 Pro product key in the battery compartment. The seller told me that he had been running Windows 10 for a short period, but did not like it and had rolled the laptop back to Windows 7.

When I purchased it, I immediately updated it to Windows 10 Pro from the Microsoft website. There were no issues and it has been running Windows 10 Pro without any problem for the last 6 months. I do vaguely remember however that when updating to Windows 10, the process seemed just slightly different than when I updated another laptop earlier in the year.

When I checked the Settings>Activation page now, it says "Windows is activated using your organization's activation service" and not a digital licence as on my other laptop. I had assumed that when updating 6 months ago, I had moved to a digital licence for Windows 10. That doesn't appear to be the case.
I downloaded the activation download tool in the first post of this thread, but it's not running properly. I can try getting it to run if you think it's necessary, but in the meantime I used Jellybean Keyfinder to look for the current Windows 10 product key. It's different from the one listed in the battery compartment for the original Windows 7 install. Keyfinder also lists the registered owner as HP and gives a blank for registered organization. It also states that Windows 10 Pro was "Installed from Volume Media".

I want to continue to run Windows 10 Pro and I would like to know my options. These are the ones I'm considering.

1. On the Settings>Activation page, go to Change Product Key and enter the Windows 7 Pro key that is listed in the battery compartment. I don't know if that will work or if it might also worsen the situation in some way.

2. Purchase a Windows 10 Pro product key from a UK ebay seller for a nominal cost and enter that product key. The seller has over 2000 highly positive reviews over several years so appears legitimate enough that it's been working for people.
3. Is there any way to convert to a Windows 10 Pro Digital Licence at this stage?
I would appreciate your comments and suggestions.