Windows 10: Windows 10 Pro unable to change laptop password

I can't change my laptop password I can't see the option to change my laptop password.

:)

 

Unable to log into laptop after changing password.

Hi Marty,



Thank you for writing to Microsoft Community Forums.



We understand how difficult it could be and we appreciate the time and effort that you have taken to work this issue. However, in order to get clarity, we would need some more information regarding the issue.

1. Were you using the “Old email (account) address” regardless of not using laptop?
   
2. Are both the email addresses linked?
   
3. Could you please let us know, where exactly you get prompt for the password for the “Old email address” in the desktop?
   
4. What is the exact error message you get when you try to log in to laptop?
   
5. Does your desktop has two user profiles?
   

In the meantime, we would suggest you to follow the steps mentioned below and check.



You would need to have internet connection in laptop, so that the password change could get updated and it seems that the laptop is not connected to the internet, we would suggest you to connect Ethernet cable to laptop and then
try logging in to the laptop with the new password for the old email address.





We await your response.

 

account password change

Hi,

Thank you for posting your response.

Before we proceed, I would like you to provide the information stated below:

1. Which version of Windows 10 is currently installed in your computer?

2. Are you using a Microsoft Account to log into your computer?

To open System Properties and check the version of Windows, follow the steps below:

1. Open Run Command (Windows button+R).

2. In the dialog box type control system and hit enter.

If you are using a Microsoft Account to log into your system and you are unable to change the password, then I would suggest that you sign in online and change your password. Follow the steps below to do so.

• 1. Click on the link below to open the Microsoft site, and then select
  Security & privacy.

Microsoft account | Sign In or Create Your Account Today – Microsoft

• Select Change password.
• 
  Enter your current password, then the new password you want, then enter the new password again.
  
• 
  Select Save.
  

Hope this information helps.

 

Unable to change system sign-in password on Windows 10

HI Jonne,

As you are unable to change the password on your device, provide us additional information to assist you better:

• What exactly happens when you try to change the password?
• What is the complete error message/ error code of this issue if any?
• Are you trying to change password for Microsoft account while signing to the device?

If you are referring to changing the password for Microsoft account, I suggest you to refer to the Microsoft help article and check if it helps.

How do I change my password?

Hope it helps. Get back to us with an updated status of this issue for further assistance.

Thank you.