Windows 10: Windows 10 Product Key not accepted

We have a client using a Windows 10 Surface, purchased some years ago.The windows installation is asking for its activation key, which is not currently known, we have tried the following:CMD: wmic path softwareLicensingService get OA3xOriginalProductKey -> This gives a key that windows does not acceptPShell: PS C:\Users\jordan> powershell "Get-WmiObject -query 'select * from SoftwareLicensingService'.OA3xOriginalProductKey" -> gives the same keyRegistry: @last product key -> different key, not acceptedRegistry: @Backup product key -> 3rd different key, not accepted. The user i

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Windows 10 upgrade problem, no input accepted

I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

I will list some, or hopefully all, of the troubleshooting steps I have tried:

• Move keyboard and mouse to different USB ports.
• Try different keyboard or mouse.
• Restart computer, repeatedly.
• Google for related issues.
• Update Bios, because why not.
• Create boot media and revert to windows 7.

The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.

 

Valid Win7 Product Key not accepted by Win 10 upgrade

Hi,

I did not realise I had been at all vague, my apologies.

Unfortunately my neighbour now has his laptop back as I got nowhere. I have suggested he wait until the windows 10 upgrade system makes it available through windows update (it is in the queue).

As stated, I have tried running from the media created by the media creation tool to a USB (this is what I used to successfully upgrade my laptop and surface Pro). I have also run the media creation tool and opted for it to upgrade directly rather than save the files.

The operating system is Win7 Home premium OEM version. The key is valid and I re-validated it to be sure with the MS online actvation system. The laptop is 64-bit.

On each occasion it goes through the initial install steps and then gets to the screen where it asks for the product key.

On this screen there is no skip option and as the product key is not accepted, the only option is to cancel the install.

For some reason the upgrade seems to be taking a different path on this machine and does not give the skip option.

Regards
Mike

 

Wndows 10 does not accept product key

I got that Hans, but if this steps are taken:

• create the install media
• boot from install media
• format the drive
• begin the install
• skip the key (since it does not accept the w8.1 key)
• finish install

Then what happens? Am I just SOL? Do I have to pay for Windows AGAIN? There has got to be a way to call MS and "convert" a key, or get a replacement one...