Windows 10: Windows 10 Professional remote desktop error 0x4

Hello,


I have been connecting to a computer at another location (Windows 10 Professional) using my Mac for quite some time now. Suddenly, last week the remote desktop program gave an error code "0x4". I tried connecting with the previous version of the RDP client to no avail. I also tried connecting with iPhone and another Windows 10 Professional – nothing seems to work.


The connection is over the public internet and I do know the correct IP for the device. No changes have been made to the network structure (e.g. port settings, or such). The environment in which the target computer resides is exactly the same as before.


How could I fix the problem? I'd like to note it is extremely hard for me to access this computer physically, so if it is possible by any means to fix this remotely I'd love to give it a try. I have not allowed other connection than RDP to the computer so I cannot SSH or use other measures to change the target computer.

:)

 

Remote Desktop App error

Chris,

This is probably to do with the default certificate not being accepted through your router, i.e your phone being on the internet and needing to connect to your pc behind a firewall.

However, your post is very interesting to me, as I am having an issue on my internal WIFI network. Microsoft Remote Desktop App" from a Nokia Lumia Mobile phone. I will continue with my discussion for MS
to answer

PHONE: Nokia Lumia 810

Operating System Version: 8.10.14234.375

IMEI: on request:

APP in question: Microsoft Remote Desktop

Version: 8.1.9.11

Client: Windows 10 Professional

Issue:

After discovering that windows 10 Home does not support RDP, I decided to pay for Windows 10 Professional to enable Remote Desktop from my phone.

Steps Taken:

Windows 10 Professional

• Click on Files and Folders | Right Click | Properties
• Remote Settings
• Allow Remote connections for this computer NOTE: ensure only allow connections from computers running Remote Desktop with Network Level Authentication (Recommended)
  Ticked

• Select Users j*****@e****.*** is selected
• Change Windows Account Password
• open compmgmt.msc | Go to Local Users & Groups | Groups | Remote Desktop Users | check that account is in the members Window Example J*****
• Open Windows Firewall with advanced Security

Inbound Rules

Remote Desktop Shadow (TCP in) - Enabled Yes Public Allow

Remote Desktop User Mode (TCP in) -Enabled Yes Public Allow

Remote Desktop User Mode (UDP in) -Enabled Yes Public Allow

Outbound Rules

Remote Assistance (PNRP-Out) -Enabled Yes Public Allow

Remote Assistance (TCP-Out) -Enabled Yes Public Allow

Network and Sharing Center

• Right Click on Computer with plug in the
  tray | Open Network and Sharing Center
• Click on HomeGroup | Change Network Location
• Click Close

Windows Phone 8.1 Update

• Desktops | (+) Desktop | PC Name xxx.xxx.x.xxx
• Credentials - Add Credentials | PCNAME\J***** OR MicrosoftAccount\J*****@E****.O**
  OR PCNAME\Administrator
• Click

ERROR MESSAGE

We Couldn't connect to the remote PC. This might be because of a network problem. If this keeps Happening, ask your admin or tech support for help

Inquiring minds may find this error code helpful: 0x704

| Close

Steps Taken to try and resolve 0x704

• uninstall 8.1 Remote Desktop App
• Reboot Windows 10 Professional
• Phone Microsoft support through third party +44 333 200 2197,,7355531217

References

r/windowsphone - 0x704 Error on Remote Desktop App

RDC - Connect Remotely to your Windows 10 PC

Conclusion

MS is this because windows 10 professional is not supported by a free Microsoft remote desktop tool? Or can you clarify on where I was going wrong, as I need this to work.

Please contact me on *** Email address is removed for privacy ***

 

Error connection with Remote Desktop from wphone8.1

FelipeLanderos,

Mysteriously I have posted this before and mysteriously Microsoft made it disappear as if by magic.

This is probably to do with the default certificate not being accepted through your router, i.e your phone being on the internet and needing to connect to your pc behind a firewall.

However, your post is very interesting to me, as I am having an issue on my internal WIFI network. Microsoft Remote Desktop App" from a Nokia Lumia Mobile phone. I will continue with my discussion for MS
to answer

PHONE: Nokia Lumia 810

Operating System Version: 8.10.14234.375

IMEI: on request:

APP in question: Microsoft Remote Desktop

Version: 8.1.9.11

Client: Windows 10 Professional

Issue:

After discovering that windows 10 Home does not support RDP, I decided to pay for Windows 10 Professional to enable Remote Desktop from my phone.

Steps Taken:

Windows 10 Professional

• Click on Files and Folders | Right Click | Properties
• Remote Settings
• Allow Remote connections for this computer NOTE: ensure only allow connections from computers running Remote Desktop with Network Level Authentication (Recommended)
  Ticked

• Select Users j*****@e****.*** is selected
• Change Windows Account Password
• open compmgmt.msc | Go to Local Users & Groups | Groups | Remote Desktop Users | check that account is in the members Window Example J*****
• Open Windows Firewall with advanced Security

Inbound Rules

Remote Desktop Shadow (TCP in) - Enabled Yes Public Allow

Remote Desktop User Mode (TCP in) -Enabled Yes Public Allow

Remote Desktop User Mode (UDP in) -Enabled Yes Public Allow

Outbound Rules

Remote Assistance (PNRP-Out) -Enabled Yes Public Allow

Remote Assistance (TCP-Out) -Enabled Yes Public Allow

Network and Sharing Center

• Right Click on Computer with plug in the tray |
  Open Network and Sharing Center
• Click on HomeGroup | Change Network Location
• Click Close

Windows Phone 8.1 Update

• Desktops | (+) Desktop | PC Name xxx.xxx.x.xxx
• Credentials - Add Credentials | PCNAME\J***** OR MicrosoftAccount\J*****@E****.O**
  OR PCNAME\Administrator
• Click

ERROR MESSAGE

We Couldn't connect to the remote PC. This might be because of a network problem. If this keeps Happening, ask your admin or tech support for help

Inquiring minds may find this error code helpful: 0x704

| Close

Steps Taken to try and resolve 0x704

• uninstall 8.1 Remote Desktop App
• Reboot Windows 10 Professional
• Phone Microsoft support through third party +44 333 200 2197,,7355531217

References

r/windowsphone - 0x704 Error on Remote Desktop App

RDC - Connect Remotely to your Windows 10 PC

Conclusion

MS is this because windows 10 professional is not supported by a free Microsoft remote desktop tool? Or can you clarify on where I was going wrong,

From <Remote Desktop App error>

 

Windows 10 - Remote Desktop

Hi,

We will surely assist you with the issue you are facing with Windows 10.
- Which version of Windows 10 Operating System are you using?

- Were you able to upgrade to Windows 10 successfully?

I suggest you to refer the below steps and see if this helps.

• 
  Enable remote desktop in settings
  
  • Control Panel\System and Security\System, Click "Remote Settings" on the left side
• 
  Verify my port forwarding settings were properly forwarding to my computers local IP address
  
  • run "cmd.exe" and then type "ipconfig". Find your IP from that list

[*]

• Make sure your firewall settings are open
• Go to "Control Panel\System and Security\Windows Firewall\Allowed apps"

• On the left, click "Allow an app or feature through Windows Firewall"
• Click "Change Settings"
• Find "Remote Desktop" in the list and make sure both "Private" and "Public" is checked.

Let us know if this helps.

Thank you.

Credits to : Jace_Sango.