Windows 10: Windows 10 Professional Version 1909 update and blank screen with mouse pointer only

Hello:

I have HP Desktop Intel 7 16RAM 3TB HD Win10p64b V1909(OS Build 18363.476). I have just updated to Version 1909. All went well and it runs fine.

But now when I start PC it looks like it is starting and activity goes on and I see black screen with only mouse pointer, it never goes into start mode like logon etc. I have to press switch to power off the PC. It switches off. I restart PC and it goes to restart mode and then start works normally till I switch my PC and restart next time it is same story. It has only happend with Version 1909.

I have run all setting etc. Nothing helped.

Any suggestion

:)

 

after login- blank screen with mouse pointer

I have been using Windows 10 for a couple of years.

5 days ago, while issuing a print, Windows 10 desktop disappeared suddenly. I get a blank screen with mouse pointer.

No desktop, no task bar, no start menu.

I tried the following options (after reading online)

1. regedit to update shell
2. start explorer through task manager
3. change display settings
4. use external display
5. run safe mode
6. repair installation
7. last attempt was when I reinstalled windows 10

I still get the same problem.

What do I need to do?

 

Mouse Pointer

Hi,

You can customize your mouse in a variety of ways in Windows. To change how your mouse pointer looks, you can follow the steps below:

• Right-click on the Start menu, then click Control Panel.
• Select Mouse, then go to the Pointers tab.
  
• Select the pointer you prefer from the drop-down list, click
  Apply > OK.

If you want to use a pointer that is not on the list, you can download it online. After that, go to Control Panel > Mouse > Pointers tab again, then click
Browse.

Update us if it addressed your issue.

 

Mouse Pointer Sticking


Every 5/10 minutes, my mouse pointer keeps sticking, for around 1 second, then jumps to where it should have been. It's almost as if the pointer isn't actually sticking but the screen isn't updating. This started happening after upgrading to Windows 10.

Any suggestions?