Windows 10: Windows 10 Quick Assist Dependencies? Getting Blank Window with Rolling Dots on Launch

Small nonprofit here with a few PCs that all exhibit similar behavior. The PCs are Windows Pro 1809 & 1903 (fully up to date) When I launch Quick Assist (what used to be called Remote Assistance), it just launched a blank white window with endless rolling dots as if a necessary dependency like a service or something isn't running.


The PCs have never been connected to a domain and the users are all local admins. I've confirmed "allow remote connections to this computer" is selected under Windows system properties. I don't see any services by the name "quick assist" or "remote assistance." I could be overlooking something by another name. No group policies are set under admin templates->system->remote assistance. I could be overlooking a relevant group policy elsewhere.


I have no idea where to look for relevant registry entries for quick assist. I see it's designated as an "app." When I run dism /online /get-capabilities I do see


Capability Identity : App.Support.QuickAssist~~~~0.0.1.0
State : Installed


I do know the Microsoft.GetHelp AppxPackage has been removed from these PCs and I'm wondering if that's been made a dependency somehow???


The reason I'm thinking that may somehow be related is a random person discussing adding back Quick Assist via dism
suggested App.Support.ContactSupport~~~~0.0.1.0 should also be present with App.Support.QuickAssist~~~~0.0.1.0. They didn't give any indication how they knew that though.

:)

 

Windows 10 Tweaks

Pressing “Windows+Pause Break” (it’s up there next to scroll lock) opens the “System” Window.

Windows 10: In the new version of Windows, Explorer has a section called Quick Access. This includes your frequent folders and recent files. Explorer defaults to opening this page when you open a new window. If you’d rather open the usual This PC, with links to your drives and library folders, follow these steps:

• Open a new Explorer window.
• Click View in the ribbon.
• Click Options.
• Under General, next to “Open File Explorer to:” choose “This PC.”
• Click OK

credit to Lifehacker.

 

Quick Assist

The person performing the helping gets the 6 digit code, they Email or text the code to the person requiring the help . . .

Launch the Quick Assist tool. It's listed under the Windows Accessories folder - or just search the Start menu for "Quick Assist."

2. In the Quick Assist window that appears, click Give Assistance

Launching Windows 10 Quick Assist

To help another Windows 10 user remotely, launch the Quick Assist app and choose Give Assistance.

3. Sign in with your Microsoft Online account.

4. Quick Assist generates a 6-digit security code. Give this code (by email, instant messenger, text or voice call) to the person whose computer you will need to connect to. After 10 minutes, this code will become invalid.

 

Quick Assist Error Message


Having the same issue. When I launch Quick Assist - I just get a blank window. Not sure where to go for Internet Properties to try this fix. Thanks!