Windows 10: windows 10 reboots - bugcheck 1001 and kernel power

hello,


my laptop keeps restarting and i got occasionally bluescreens.

also i see critical kernel-power id 41 events.

i need help with the dump files.


here is the minidump from a restart:


https://1drv.ms/u/s!AryvPTyG-SI1hBx0A4V4vKO1NnCT?e=dj6UnK


and this is the minidump from a bluescreen:


https://1drv.ms/u/s!AryvPTyG-SI1hB1csrbE4aEYNIRY?e=1V9


first i thought hardware was causing this, but the motherboard was replaced just days ago, but the bluescreens und restart still happen.


i need your help please.

:)

 

EVENT 1001 BugCheck and Critical EVENT 41 Kernel-Power

I've had my PC since January (completely new + running Windows 10) but ever since February it has been restarting without any warning for seemingly no reason. It's happened around 10 times since and seems to be on some kind of count down, restarting after
a certain amount of hours use. Just yesterday it rebooted 10 minutes after I had started the PC up, and half an hour from me writing this it rebooted again. I finally dived into the Event Viewer and found that there has been a consistent chain of Critical
errors, namely Event 41 Kernel Power, with Event 1001 BugCheck sitting right underneath it every time. I've been scouring the net to try and figure out how to fix the issue, but I'm not really sure what's going on and I am fairly new to all the deep-seated
technological terms. Any help would be greatly appreciated (and relayed in simple terms) because I'm honestly clueless.

EVENT 1001 BugCheck:

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffe4853ab1f8f8, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\032618-26531-01.dmp. Report Id: 5f9ad654-be7a-4f6e-82bb-5d947f7e661c.

 

EVENT 1001 - BugCheck - The computer has rebooted from a bugcheck.

Lately my computer has been restarting out of nowhere at random times, doesn't show a BSOD it just black screens and restarts.

This is the error that shows on eventviewer:

Event 1001, BugCheck

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffab0182114038, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\010618-40156-01.dmp. Report Id: 3e609480-61a7-4589-a40c-3f315d745e16.

and the critical error is:

Event 41, Kernel-Power

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

The two instances I remember it crashing was when playing a game and when downloading a file.

Haven't made any changes into hardware/software lately.

Shared items 1-6-2018

 

Kernel-Power event id 41. BugcheckCode 0

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you aware of any changes made on your PC, prior to this issue?
   
2. Is this issue specific while playing a particular game?
   
3. Which edition of Windows are you currently using?
   

A Kernel Power Event 41 can occur in the following scenarios.

Scenario 1: The computer restarts, and there is a Stop error BugcheckCode in the event data.

Scenario 2: The computer is shut down by pressing and holding the power button.

Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang).

I suggest you refer the article on Kernel
Power Event ID 41 and follow the steps for the scenario that is causing this error on your PC.

Additionally, you can refer the article on Windows
Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows
and check if that helps.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator