Windows 10: Windows 10 Recovery screen is not allowing me to select any options

I have been experiencing a problem with the PC booting to Windows 10. Mouse pointer and spinning circle on a blank screen. I came across another post and a number of solutions - one was to get the PC to enter Recovery mode by restarting three times.


I have done this and get the Recover screen but I cannot select the options displayed. I have no mouse and the keyboard keys do not work - cannot tab, cannot hit Enter or Return, etc


NB: I have a wireless keyboard and mouse - but there is no USB dongle. This must be internal - Dell XPS One

:)

 

Windows 10 recovery options ?.

When the password is wrong and the pin number is wrong is there a way recover the data or even the OS ?.

The extra added issue to this is that the systems running UEFI so no inputs working on boot, so how do you get in to the recovery options.


Could it be as simple as plugging in a USB drive with windows 10 on it and hoping it boots up off it ?. It's the only option not tried as yet as the owner of the system as just got out of hospital wanted to try passwords and pins which seemed to fail every time even though he\she is pretty sure are right.

I am thinking that's the way to go is there any other ways to gain access other than taking the drive out of the system. Data on the system is important too.

 

Windows 10 Tweaks

Pressing “Windows+Pause Break” (it’s up there next to scroll lock) opens the “System” Window.

Windows 10: In the new version of Windows, Explorer has a section called Quick Access. This includes your frequent folders and recent files. Explorer defaults to opening this page when you open a new window. If you’d rather open the usual This PC, with links to your drives and library folders, follow these steps:

• Open a new Explorer window.
• Click View in the ribbon.
• Click Options.
• Under General, next to “Open File Explorer to:” choose “This PC.”
• Click OK

credit to Lifehacker.

 

Black screen after 'Starting Windows' sequence

Sounds like the old... windows black screen of death.

Try this quoted from "VisiHow" article "Repair Windows 7 Black Screen of Death":

They, also, have some other options there, too.
Google search and you will find a lot of the "Windows Black Screen of Death with cursor" fixes.