Windows 10: Windows 10 Reinstall - Stuck on Collecting Information

Discus and support Windows 10 Reinstall - Stuck on Collecting Information in Windows 10 Installation and Upgrade to solve the problem; Hi all, I am trying to reload Windows 10 on my laptop using a usb loaded with the Windows Download Tool. When I choose "Upgrade" on installation... Discussion in 'Windows 10 Installation and Upgrade' started by hgoodw, Sep 12, 2021.

  1. hgoodw Win User

    Windows 10 Reinstall - Stuck on Collecting Information


    Hi all, I am trying to reload Windows 10 on my laptop using a usb loaded with the Windows Download Tool. When I choose "Upgrade" on installation screen, all my computer does is show "Collection information" with a bar that is 1/2 green and nothing else happens. When I choose "Custom" on the installation screen, I get errors that say "Windows can't be installed on this drive"Can anyone please let me know what I need to do to be able to reload windows? Thanks.

    :)
     
    hgoodw, Sep 12, 2021
    #1
  2. MrGenius Win User

    [Solved] Windows 10 keeps reinstalling KB3119142

    I noticed quite some time ago that KB3119142 (Update for Microsoft Visual C++ 2012 Update 4 Redistributable Package) kept reinstalling itself for some reason. At least once daily. Sometimes up to several times a day. I just ignored it. It didn't seem to be doing any harm. And I figured they'd eventually fix it. Well...days turned into weeks, weeks into months, with no end to the problem in sight. It dragged on unsolved for at least the last few months. Literally reinstalling itself hundreds of(at least a hundred, felt like more) times in that period of time.

    So I finally googled it a couple days ago. And just got around to fixing it today. Which appears to have worked. And it couldn't have been easier to do. I feel so stupid to have let it intimidate me for so long.*Oops! Windows 10 Reinstall - Stuck on Collecting Information :oops:
    Below are links to the thread that I got the fix idea from, and the official MS support info page for KB3119142(from which I quoted the above).
    http://www.tenforums.com/windows-up...-windows-10-keeps-reinstalling-kb3119142.html
    https://support.microsoft.com/en-us/kb/3119142
     
    MrGenius, Sep 12, 2021
    #2
  3. Ahhzz Win User
    Windows 10 Tweaks

    Pressing “Windows+Pause Break” (it’s up there next to scroll lock) opens the “System” Window.

    Windows 10: In the new version of Windows, Explorer has a section called Quick Access. This includes your frequent folders and recent files. Explorer defaults to opening this page when you open a new window. If you’d rather open the usual This PC, with links to your drives and library folders, follow these steps:

    • Open a new Explorer window.
    • Click View in the ribbon.
    • Click Options.
    • Under General, next to “Open File Explorer to:” choose “This PC.”
    • Click OK


    credit to Lifehacker.
     
    Ahhzz, Sep 12, 2021
    #3
  4. Windows 10 Reinstall - Stuck on Collecting Information

    Issues with reinstalling Solitaire Collection app on Windows 10.

    Hi Frank,



    Thank you for posting your query on Microsoft Community.



    I understand that you are facing issues with Windows 10. I apologize for the inconvenience caused to you.

    The issue could occur if there is change in Windows Store settings.

    To assist you better, please provide us the below information:

    • When you say that "CANNOT REINSTALL SOLITAIRE COLLECTION", how exactly have you uninstalled Solitaire Collection from the computer? Have you uninstall it through powershell command?
    • Are you facing any issues while install other apps from Windows Store?
    • Are you getting any error message?

    I suggest you to run Windows Store apps troubleshooter from the below Microsoft Help Article and check if it helps.

    http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps



    Reply to us with the information, so that we can assist you better.

    Let us know if you need any further assistance on Windows related issues and we will be glad to help.
     
    Nyima Yonten, Sep 12, 2021
    #4
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Windows 10 Reinstall - Stuck on Collecting Information

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