Windows 10: Windows 10 reset with option "clean the drive" black screen?

Hi, I decided to reset my windows 10 computer with the option "Remove files and clean the drive". When it started, it said "Restarting computer" like normal, but the screen went black. Is this normal for a complete wipe?The computer seems to be running as the fans are spinning and some lights are still turned on, as well as my keyboard and mouse. It has stayed like this for over an hour now, but since it is wiping the entire drive maybe wont output any grafics or something like that?I have been looking around a bit, but I cannot find a lot of information on this issue. If you know anything abo

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Black screen after trying to reset back to factory settings. (Windows 10)

Hi Simen,



I realize the inconvenience you are experiencing with black screen issue on Windows 10 . I will certainly help you.



This issue might occur if there is change in system settings or display driver is corrupt.



I suggest you to follow the steps below to



To assist you better, please provide us the information below:

• When you say that "reset my computer back to factory settings", are you referring that you have tried to perform rolling back to previous Operating System or performed Reset of Windows 10?
  
• Are you able to see Windows 10 logo when you switch on the computer?

I suggest you to follow the steps provided in the Microsoft Help Article about troubleshooting on black screen related issues and check if it helps.

Troubleshoot black screen or blank screen errors - Microsoft Support

Please get back to us with an update on black screen issue with Windows 10, we will be happy to help.



Thank you.

 

Black screen after 'Starting Windows' sequence

Sounds like the old... windows black screen of death.

Try this quoted from "VisiHow" article "Repair Windows 7 Black Screen of Death":

They, also, have some other options there, too.
Google search and you will find a lot of the "Windows Black Screen of Death with cursor" fixes.

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John