Windows 10: Windows 10 Reset

Hi, my first post on this forum. I downloaded W10 on the last day of the free upgrade and now want to give my laptop away, so I’d like to reset it. Would I have to burn an ISO file to use as recovery or will W10 OS revert on its own once I hit reset? I have the W7 OS disk that came with the laptop and also I made an Iso disk for it when it was new, if that info helps.


I’m also confused about entering the info once it resets, such as name, country, etc. I’m shipping it to Canada.

:)

 

Windows 10 Unexpected shutdown on start up

OK, so i figured it out myself

Found the logfile in "C:\Windows\Minidump".

You need the Windows Development Kit to open it and a bit of googling to understand it.

Found out that a Daemon driver caused an error. Removed Daemon but this didn't solve it. (ps: Daemon itself worked normally).

I let hibernate my computer again and found another error with sptd2.sys: SCSI Pass Through Direct layer

More google and ended up on the duplexsecure site. Downloaded the W10 version and voila: problem fixed.

For the Windows support team: It would be really helpfull if you could pass problems to a more skilled helpdesk who can do more than proposing the standard solutions in case those won't work.

Cheers

 

Windows 10 Unexpected shutdown on start up

OK, so I also found out that this occurs when sleepmode (for me after 3 hours) changes into hibernate mode.

Seems like the going into hibernate and/or starting up from HIbernate results in a shutdown. In safeboot it works perfectly.

Anyone any idea how I can figure out where it goes wrong. Is there a way to log this (I couldn't find it in bootlog)

 

Hey there ... If you're giving it away or selling it and want to install windows 7 ? Just use your windows 7 disc and reformat the system back to it, then leave as is and If you're selling it, you would have to give them the windows 7 it came with

 

You can use reset my pc and recommended you use option to completely clean drive.