Windows 10: Windows 10 restarts randomly on an HP laptop

Hello,

my laptop has been unexpectedly restarting since i remember. With no prior warning it just turns off like power has gone off and then normally boots up again. Does anyone know what could be causing this issue? Here is an event log that i get after booting up:


Log Name: System

Source: Microsoft-Windows-Kernel-Power

Date: 17-Mar-19 17:34:19

Event ID: 41

Task Category: (63)

Level: Critical

Keywords: (70368744177664),(2)

User: SYSTEM

Computer: Elitebook840G3

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />

<EventID>41</EventID>

<Version>6</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000400000000002</Keywords>

<TimeCreated SystemTime="2019-03-17T16:34:19.644305400Z" />

<EventRecordID>16159</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>Elitebook840G3</Computer>

<Security UserID="S-1-5-18" />

</System>

<EventData>

<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">0</Data>

<Data Name="PowerButtonTimestamp">0</Data>

<Data Name="BootAppStatus">0</Data>

<Data Name="Checkpoint">41</Data>

<Data Name="ConnectedStandbyInProgress">false</Data>

<Data Name="SystemSleepTransitionsToOn">1</Data>

<Data Name="CsEntryScenarioInstanceId">0</Data>

<Data Name="BugcheckInfoFromEFI">false</Data>

<Data Name="CheckpointStatus">0</Data>

</EventData>

</Event>

:)

 

Laptop keeps randomly restarting

Hi Alex,

Your Windows 10 laptop may have encountered a system conflict that may have caused your laptop restart randomly. For us to help you with your Windows 10 concern, kindly answer the questions below:

• Have you made any recent changes to your computer prior to this issue?
• What is the current build and version number of your Windows 10? To check, press the Windows key, type
  winver, and press the Enter key.
• What troubleshooting steps have you done so far?
• Do you have a third-party antivirus software installed?

We'll be waiting for your response.

 

ASUS Laptop randomly restarts

There could be various reasons why your laptop is having random restarts. Some of these causes are
important Windows Updates, anti-virus, incompatibility issue with the graphic card drivers, and
overheating.

We'd like to know more information to help us identify the root cause of the said concern. Kindly answer the questions below:

• Are you getting any messages when the computer restarts? (e.g. "Configuring updates...")
• Is the issue happening only when your PC is idle or does it also happen while you are using it?
• How often does this issue occur?

By default, Windows 10 automatically downloads updates and restarts your PC to install those. This allows you to get the latest features and improvements for your operating system. You can schedule updates using active hours in Windows 10 or select a specific
schedule to restart your PC be following the steps below:

• Press Windows key + I to open Settings.
• Click Update & security.
• Look for Restart options and click it.
• Set the schedule for the time when you want your PC to restart and install the updates.

If the suggested steps above do not resolve your concern, you may also want to run the
Power troubleshooter to check for any incorrect power settings which may cause such. To do so, please do these steps:

• Access the Control Panel of your computer.
  
• In the Control Panel Search field, type troubleshooting.
• Click Troubleshooting.
• Under System and Security, click Improve power usage.
  
• Click Next to run the troubleshooting tool.

Let us know of any feedback.

Regards.

 

Windows 10 Randomly Restarts Laptop Without Warning

Hi,

There may be several reasons why your laptop reboots by itself randomly. We suggest you to run the Hardware troubleshooter and System File Checker tool to scan for any corruptions that may be causing your system to reboot. Kindly follow the steps to run the
Hardware and Devices troubleshooter:

• Type Troubleshooting in the Search bar and press Enter.
• Click on View All on the left panel.
• This will display the list of troubleshooters which are built-in in the computer. Click on
  Hardware and Devices from the list and you can run the troubleshooter.

To run the System File Checker tool, kindly refer to this article:
Use the System File Checker tool to repair missing or corrupted system files.

Let us know how it goes.