Windows 10: Windows 10 Running very Slow!! Think I have a Virus or Malware Help!!

Hi, My laptop had been running extremely slow lately and I get all kinds of pop ups! I am running Windows 10 Home and have an HP laptop. I believe I have a virus or malware. I ran malwarebytes and it found nothing. I also have a hijack this log if it would help also.

Thank you
Deanna

:)

 

Help! I think I have a virus.

Remove Adware & PUPs with these tools. You might not need all of them. Check for updates first and then scan with each one at a time until your machine is clean.

AdwCleaner (Free)

Download AdwCleaner

Malwarebytes (Get the free version)

Anti-Malware Premium 14-day Free Trial

When offered, uncheck: Enable free trial of Malwarebytes Anti-Malware Premium.



Junkware Removal Tool (Free)

Download Junkware Removal Tool

HitmanPro (30 day free trial if needed)

HitmanPro.Alert Ransomware Prevention, Secondary Scanner and Zero-Day Exploit Protection | hitmanpro.com

If necessary, reset your browsers. For IE:

http://windows.microsoft.com/en-us/windows7/reset-internet-explorer-settings

For Chrome:

Reset Chrome settings to default - Google Chrome Help

 

Help! I think I have a virus.

Hi Taylor,

I hope that problem on your computer is fixed Now if isn't

You can use following software rogue killer anti malware

Download RogueKiller

If you need any further help let me know here .

 

Start by D/L ing & running RKill. This will attempt to terminate any malware processes. Once you run RKill, DO NOT REBOOT.

Next, update your Malwarebytes database if needed & run Malwarebytes again to see if it finds anything.

Also suggest you run AdwCleaner.

And for good measure, d/l & run TDSSKiller to rule out the possibility of rootkits.



Note When running TDSSKiller, launch the program, click on the blue text "Change Parameters" & check the box marked "Detect TDLFS File system." Click OK & then run the scan.

Another option would be to run SUPERAntiSpyware Portable Scanner Personal Edition. This scanner does not need to be installed & can run from a USB or desktop if needed.

SUPERAntiSpyware - SUPERAntiSpyware Portable Scanner