Windows 10: Windows 10 S Surface Laptop (1st Gen) - No wifi adapter after update

Hello,

I've just updated my surface laptop to the latest and "greatest" firmware/drivers. However this has removed my WIFI and BLUETOOTH options in network settings. They no longer exist, they are not hidden in my device driver. They do not show up at all in my network settings or task bar. I cannot roll back the drivers, as they do not exist according to Windows.

Here's what I've tried:
- Running troubleshooter (it just tells me there is no driver, it does not give me an option to fix)
- Turning it off and on again
- Restarting multiple times
- Letting the machine cool down
- Running a disk check (nothing wrong)
- Setting the laptop to never sleep/turn off network
- Uninstalling windows updates
- Going back to a previous restore point
- Recovering from a USB with image downloaded from microsoft for my specific device
- Installing an individual driver (.INF found from Microsoft and another website)... says it's complete but no driver appears
- Device manager: scanning for hardware changes & showing hidden devices
- Flush dns
- Restarted modem
- Reset the tcp/ip stack
- Airplane mode seems to be off, can't toggle it. Can still connect using ethernet.
- Reinstalling Windows 10 (twice, two different USBs and downloads)

Windows 10 S
Surface Laptop (1st Gen)
Model 1769

Nothing seems to restore the wifi adapter driver.
This laptop was bought in May of 2019... not that long ago....I'm extremely frustrated right now.

If anyone can find an older driver.. I can try installing that instead. It seems finding individual drivers is extremely difficult now, especially for older products or versions of the product.

:)

 

Windows 10 S Surface Laptop (1st Gen) - No wifi adapter after update

Welcome to tenforums,

This could be part of a known issue with Surface devices:
Some Surface Users Facing WiFi Connection Issues Following Firmware Update - Thurrott.com

and as you say, downgrading the driver would appear appropriate - but that's the problem as you say... you may be able to use the download links posted in the News section of the forum.

Search it for Surface.

E.g.
Surface family May 2019 firmware and drivers update

Section
Surface Laptop (1st Gen)
- there's a download link.

You may find such articles of different dates.

Future:how do you protect yourself from this sort of thing and save a huge amount of time?
Use disk imaging routinely e.g. Macrium reflect (free/paid). Repeatedly recommended here.

 

Windows 10 S Surface Laptop (1st Gen) - No wifi adapter after update

Hello,

I've just updated my surface laptop to the latest and "greatest" firmware/drivers. However this has removed my WIFI and BLUETOOTH options in network settings. They no longer exist, they are not hidden in my device driver. They do not show up at all in my network settings or task bar. I cannot roll back the drivers, as they do not exist according to Windows.

Here's what I've tried:
- Running troubleshooter (it just tells me there is no driver, it does not give me an option to fix)
- Turning it off and on again
- Restarting multiple times
- Letting the machine cool down
- Running a disk check (nothing wrong)
- Setting the laptop to never sleep/turn off network
- Uninstalling windows updates
- Going back to a previous restore point
- Recovering from a USB with image downloaded from microsoft for my specific device
- Installing an individual driver (.INF found from Microsoft and another website)... says it's complete but no driver appears
- Device manager: scanning for hardware changes & showing hidden devices
- Flush dns
- Restarted modem
- Reset the tcp/ip stack
- Airplane mode seems to be off, can't toggle it. Can still connect using ethernet.
- Reinstalling Windows 10 (twice, two different USBs and downloads)

Windows 10 S
Surface Laptop (1st Gen)
Model 1769

Nothing seems to restore the wifi adapter driver.
This laptop was bought in May of 2019... not that long ago....I'm extremely frustrated right now.

If anyone can find an older driver.. I can try installing that instead. It seems finding individual drivers is extremely difficult now, especially for older products or versions of the product.

 

Surface Laptop (1st Gen) Drivers and Firmware for Windows 10 - May 16

Source: https://support.microsoft.com/en-us/...update-history

Download: https://www.microsoft.com/en-us/down....aspx?id=55489