Windows 10: Windows 10 Safe Mode - Surface Book 2 is Bricked and Stuck in Loop

Problem


I have a Surface Book 2 running Windows 10. It is completely bricked at the moment.


I have some files that Edge corrupted when it downloaded them, but will not let me delete. So I quickly looked online and it suggested that I go to systems configuration and reboot in safe mode (so I could delete them). Unfortunately, I did not select safe mode with networking. Now I am stuck in a vicious loop where I cannot authenticate into Windows because it cannot accept my password (because of the lack of networking). This password is the same for my windows live account, so it cannot authenticate without networking.


I have used the shift key to reboot my surface book into the special menu and told it to reboot into safe mode + networking (F5), but it is still stuck in the safe mode + without networking. If I attempt a restore, repair, and or any other way to get out of this safe mode, it defaults into asking for my windows password...continuing my vicious loop. Every option I have tried on my surface book 2 (command prompt, restore, repair) will ask for authentication and continue the loop.



Question


I do not have a recovery Windows 10 recovery USB, but would this help? I have an old surface book pro 4, but my concern is that the USB recovery drive that I would create on that surface 4 would harm my surface book 2 if I attempted a restore off of it (driver differences/etc). Is there anyway I can use this USB recovery drive to get into a command prompt though and run the msconfig command and get back into Windows 10 proper on surface book 2?


Basically, what is the best way forward for me to get out of the vicious loop above? I'm losing a lot of productivity by having this surface book 2 bricked. Any suggestions, tips, comments that can be offered to get me out of this issue would be greatly appreciated.

:)

 

Windows 10 Safe Mode - Surface Book 2 is Bricked and Stuck in Loop

Problem

I have a Surface Book 2 running Windows 10. It is completely bricked at the moment.

I have some files that Edge corrupted when it downloaded them, but will not let me delete. So I quickly looked online and it suggested that I go to systems configuration and reboot in safe mode (so I could delete them). Unfortunately, I did not select safe
mode with networking. Now I am stuck in a vicious loop where I cannot authenticate into Windows because it cannot accept my password (because of the lack of networking). This password is the same for my windows live account, so it cannot authenticate without
networking.

I have used the shift key to reboot my surface book into the special menu and told it to reboot into safe mode + networking (F5), but it is still stuck in the safe mode + without networking. If I attempt a restore, repair, and or any other way to get out
of this safe mode, it defaults into asking for my windows password...continuing my vicious loop. Every option I have tried on my surface book 2 (command prompt, restore, repair) will ask for authentication and continue the loop.

Question

I do not have a recovery Windows 10 recovery USB, but would this help? I have an old surface book pro 4, but my concern is that the USB recovery drive that I would create on that surface 4 would harm my surface book 2 if I attempted a restore off of it (driver
differences/etc). Is there anyway I can use this USB recovery drive to get into a command prompt though and run the msconfig command and get back into Windows 10 proper on surface book 2?

Basically, what is the best way forward for me to get out of the vicious loop above? I'm losing a lot of productivity by having this surface book 2 bricked. Any suggestions, tips, comments that can be offered to get me out of this issue would be greatly
appreciated.

 

Windows 10 Safe Mode - Surface Book 2 is Bricked and Stuck in Loop

Hi hlyates,

I'm here to help. Let's find options on how we can fix your Windows 10 boot issue. Since you have a working Surface Book Pro 4, we can use that to create a recovery image for your Surface Book 2. You just need to download the correct recovery image for
your device. You can get it from here. Under
Select your Surface device, select Surface Book 2 for Product and then type in your device serial number.

Once we have the recovery image that we need, you may now create a recovery Windows 10 recovery USB Flash drive/ Follow the video in this
article to know how. You can use this to access the Windows Recovery environment to troubleshoot
or if you would like to reset your device.

Let me know if you need further assistance.

 

Stuck in Safe Mode Boot Loop

Hi Justin,

It is possible that you're stuck in Safe Mode boot loop due to system components. To assist you better, we'd like to know if you've tried starting your computer in Safe Mode with Networking.

Meanwhile, we suggest that you follow the steps in this article on how to Start your computer in safe mode
in Windows 10. Safe Mode with Networking includes the network drivers and services you'll need to access the Internet and other computers on your network.

Let us know if you need further assistance.