Windows 10: Windows 10 sept update, version 2004 , key board stopped working, external keyboard is also...

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:)

 

External Mouse and Volume Keys on External Keyboard Stopped Working


I've been using an external mouse and keyboard with my laptop for a while now. A few days ago, the mouse stopped working. It's a wired mouse and the red light comes on when it's plugged in. At the same time, the top row of keys on my wired keyboard stopped working (the volume controls, mail button, home, customizable buttons, etc.). When I plug the mouse in, it appears under Other Devices in the Device Manager, listed twice as a USB Input Device. When I try to update the driver automatically, it says Windows was unable to. The mouse doesn't work in safe mode. I tried a wireless mouse as well and it doesn't work either. My external keyboard shows up under keyboards as an HID Keyboard Device and Windows says the best drivers for my device are already installed. I've tried all three USB ports and the mouse works on another computer. The built-in keyboard and touch pad on my laptop still work fine. What else can I do? Thanks in advance.

 

Keyboard and Mouse Stopped Working After Updating To Version 2004

Hi,

I just updated my DELL 7580 to Windows 2004 and the notebook keyboard stopped responding. After two days trying the uninstall/update suggestion I found the final solution in the following link:

Laptop keyboard no longer works after Windows 10 install

• On the Registry menu, click Select Computer, and then type the computer name of the computer that has no keyboard or mouse.
• After you connect, click Hkey_Local_Machine on Remote_Computer_Name on the Window menu, and then navigate to the following key:
  
  SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}
• Double-click the UpperFilters:REG_MULTI_SZ value, and remove one of the "kbdclass". and then
  remove only the vmkbd entry.

• On the Registry menu, click Close.
• On the Registry menu, click Exit.
• Restart the computer with the keyboard problems. After the computer
  
  restarts, the keyboard should be functional.

In my entry I found TWO "kbdclass": deleting one of them and booting Windows solved my problem !

ETD

ikbevent

kbdclass

The weird about this solutions is that the POST above was created in 2015: is Microsoft recycling BUGs ?

Just kidding ;-)

 

Keyboard and Mouse Stopped Working After Updating To Version 2004

Did you find a solution?

I had this same problem after "1909" version (3 weeks ago).

Yesterday I got the "2004" version and my keyboard is still not working.

Already made the drivers thingy (at least it helped with the tactile keyboard, never had problems with the mouse with "1909"). I can not believe I will have to work with an external keyboard forever, I mean, c'mon, there must be a solution as I'm not the only
one.

Also making the reboot and going back to another version doesn't work. I didn't try it of coursre but other people (including near friends) tried it and it didn't work.

Hi, I had a customer who was running 1909 which automatically updated to 2004.

Once updated the USB keyboard and wireless usb mouse stopped working.

In device manager lots of USB devices had issues and was reporting to be missing drivers.

This seemed to just affect input devices as I connected USB drive and that worked.

Luckily this PC had PS2 connectors and I used a seperate laptop to download USB drivers direct from Gigabyte (This was a custom PC) and then used a USB drive to copy the drivers over and installed using a PS2 keyboard which was working and not affected by
this issue. But overall a lot of stress for my customer and this shouldn't have happened.

Matt