Windows 10: Windows 10 showing USB storage device that does not exist

Hello.


A week ago i made a new install of windows 10 using a usb pen with windows installation media.

Since that installation i have an icon saying that i can safely remove hardware and eject media. Problem is that there is no physical drive connected. If i click this icon, it shows nothing.

On my devices list i have this non existent USB storage device installed when the only USB ports i have in use right now are for mouse and keyboard.


This would not normally be a problem but windows 10 is recognizing my printer hp laserjet 1018 as an unspecified device and i believe these two issues are connected.


I have tried uninstalling this drive and disable it but with no success. Every time i boot Windows it will install it again.

Any suggestion to solve this problem will be appreciated.

:)

 

VMware-usb storage device not recognized


Hello,

I'm running Windows XP in Workstation Player on a Windows 10 laptop.

My USB CD/DVD drive is able to mount in the Player. So is a flash drive.

My Western Digital ssd (My Passport Ultra) is listed in "Removable devices", but fails to mount, giving this error:





In the Virtual Machine settings, the USB controller is using usb 2.0.

The WD ssd is compatible with usb 3.0 and 2.0, and is supported by Windows XP. My desktop computer running Win XP has no problem mounting the drive.

The device manager in virtual Win XP shows it as an "unknown device."

I've read everything I can find on the problem, and tried a number of suggestions from the knowledge base at VMware as well as solutions via google searches.

Perhaps the WD ssd just won't work on the free version of VM Workstation Player (v. 14).

Anyone have any suggestions?

Thanks,
Paul

 

USB Mass Storage device is an older USB device and moight not work with USB 3.0

Open Start > Settings > Update & security > Troubleshoot

Scroll down

Click Hardware and Devices

Click Run the Troubleshooter

When complete, restart to see if the problem is resolved.

If that does not work...

Press Windows key + X

Click Device Manager

Expand Universal Serial Bus Controllers

Right click the USB Mass Storage Device in the list

Click Uninstall

Restart then check if its detected and working.

Other things you can try:

Step 1. Press Windows key + R to open the Run dialog

Step 2. Type regedit and press Enter

Step 3. Navigate to the following path:

HKEY_LOCAL_Machine > SYSTEM > CurrentControlSet > Services > USB

Step 4. If the USB key does not exist into the list, then create a new key USB under Services. Now create a new DWORD value under the key that you’ve just created

Step 5. Keep the USB key selected and right-click on the blank space at the right pane

Step 6. Select New > DWORD value from the context menu

Step 7.Rename this newly created DWORD value as DisableSelectiveSuspend

Step 8. Right-click on DisableSelectiveSuspend and select Modify

Step 9. Put 1 in Value data field and then click OK

Step 10. Reboot your PC

 

All USB storage devices have code 39 error

Hi Ilya,

Please answer these questions to assist you better.

• Do you get same error codes in the Device manager too?
• Does this issue occurs in other hardware components like keyboard and mouse?
• What is the make and model of your computer?
• Do you get same error when you connect your extenal hard drive to a different computer running Windows 10?

I appreciate the troubleshooting steps you have tried to resolve the issue.

I suggest you to check in Device Manager and check if you get the same error code. If yes follow link and perform the troubleshooting steps suggested under
Code 39

Error codes in Device Manager in Windows.

https://support.microsoft.com/en-us/kb/310123#bookmark-39

Do let us know if the same code 39 shows under all USB storage devices. Thank you.